SCHEDULING UNIT SUPERVISOR - #1409106
NYC Department of Social Services
Date: 19 hours ago
City: Bronx, NY
Contract type: Full time
YOU MUST BE PERMANAENT IN THE CLERICAL ASSOCIATE TITLE.
The OCSS Borough Offices (BO) are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent’s whereabouts are, or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.
Under supervision, of the Office Manager (Principal Administrative Associate I) with latitude for independent judgment, the Clerical Associate III functions as the Borough Office Clerical Supervisor, responsible for the supervision of a support staff engaged in the clerical function for the Intake/Interview Unit and Court Prep/Processing Unit.
The OCSS Borough Office (BO) is recruiting for one (1) Clerical Associate level III to function as a Scheduiling Unit Supervisor who will:
Supervise and schedule work assignments to all clerical support staff; ensures that coverage is available.
Work Location: 894 Garrison Avenue, Bronx, NY 10474
Hours: 9:00 am to 5:00 pm
Track and maintain case records assigned to unit. Access database systems, the Child Support Management System (CSMS), the Welfare Management System (WMS) and the Department of Motor Vehicles System (DMV), for the purpose of retrieving case information for preparation of client interviews; ensure that information is accurate, complete and ready for scheduled interviews.
Compile weekly statistical reports by summarizing data tallies and other accumulated data; prepare and update rosters to keep control on all cases assigned and completed.
Provide staff training and development on policy, practices and new procedures governing the unit; monitor time and leave and rates the performance of subordinates.
Respond to telephone calls regarding scheduled appointments; refers callers to other departments when indicated.
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The OCSS Borough Offices (BO) are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent’s whereabouts are, or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.
Under supervision, of the Office Manager (Principal Administrative Associate I) with latitude for independent judgment, the Clerical Associate III functions as the Borough Office Clerical Supervisor, responsible for the supervision of a support staff engaged in the clerical function for the Intake/Interview Unit and Court Prep/Processing Unit.
The OCSS Borough Office (BO) is recruiting for one (1) Clerical Associate level III to function as a Scheduiling Unit Supervisor who will:
Supervise and schedule work assignments to all clerical support staff; ensures that coverage is available.
Work Location: 894 Garrison Avenue, Bronx, NY 10474
Hours: 9:00 am to 5:00 pm
Track and maintain case records assigned to unit. Access database systems, the Child Support Management System (CSMS), the Welfare Management System (WMS) and the Department of Motor Vehicles System (DMV), for the purpose of retrieving case information for preparation of client interviews; ensure that information is accurate, complete and ready for scheduled interviews.
Compile weekly statistical reports by summarizing data tallies and other accumulated data; prepare and update rosters to keep control on all cases assigned and completed.
Provide staff training and development on policy, practices and new procedures governing the unit; monitor time and leave and rates the performance of subordinates.
Respond to telephone calls regarding scheduled appointments; refers callers to other departments when indicated.
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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