Group Director, Operations - #1409116

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

The Group Director of health center operations is responsible for the operational effectiveness of an assigned region and for the successful management of Regional Operations Managers and of a team of Client Success Managers and their assigned clients and clinics. Successful health center operations will include improved health of participants, satisfied client partners and efficient operations of the clinic.  Lead strategy development for top clients in the region and provide an escalation point for client concerns.

Essential Duties & Responsibilities

• Develop and oversee a team that manages clients and health centers within a specified geographical region.
• Accountable for expense management and operational budgets within their region
• Drive revenue growth by identifying new business opportunities within region
• Assist clients with understanding and identifying their strategic vision, objectives and needs while providing consultative advice.
• Relentlessly drives clinical outcomes, identifying areas of opportunity and driving the team to ensure we provide the best care possible.   Distribute and present various health risk and utilization reports to clients and associated brokers and consultants
• Provide the team with leadership and coaching necessary to ensure the development of relevant business information, timely plans and reports to drive accountability and decision making to optimize client results
• Supports providers throughout region, striving to alleviate administrative burdens so providers can focus on their patients. Responds to provider issues promptly and with a positive spirit. 
• Follow processes with accuracy and attention to detail such as collecting data, contracts, etc., and moving them through the appropriate channels.
• Identify customer needs; be continuously alert and responsive to changing customer business environment and needs.
• Working knowledge of regulatory requirements, practice acts and certification requirements of assigned territory
• Ensure that all contractual obligations and service commitments are being met and renewals executed
• Oversee the execution of performance guarantees and drive results
• Independently establish and maintain assigned client relationships and provide a high level of customer service
• Maintain awareness of operational issues/performance, alert customer to issues and/or problem resolution, and instill confidence as a reliable partner.
• Oversee the creation of an annual engagement strategy and integrated communications plan and review monthly with client
• Visit clients/client sites on a regular basis; quarterly at a minimum
• Support the implementation of new clinics
• Perform other duties as assigned or required
• Willingness to travel up to 60-70%
  
  

Qualifications

Bachelor’s degree, Master’s degree preferred in Business Management, Healthcare Administration, Nursing or Healthcare related field and a minimum of 7 years’ experience in managing operations and client relationships or equivalent combination of education and experience.

DESIRED ATTRIBUTES

• High degree of client focus and attention to service excellence 
• Excellent written and oral communication skills 
• Strong presentation, employee management, and project implementation skills 
• Strong computer skills with Microsoft Office and EMR
• Demonstrated conceptual and analytic thinking
• Strong account portfolio planning and prioritization
• Demonstrated track record of successful business and client relationships along with strong business acumen
• Strong strategy development and execution skills
• Proficiency in management of personnel.
• Ability to perform services for the client and clinics with tenacious follow up
  
  

Pay Range: $105,000 - $150,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a final candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Health Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. For more information, visit our careers page.

• Health and Well-Being: Free Marathon Health membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule