TEM Technology Manager - #1409462
Hitachi High-Tech America, Inc.
Date: 2 weeks ago
City: Hillsboro, OR
Contract type: Full time
Job Description
Position Title: TEM Technology Manager
Division/Department: Nano-Technology Systems Division (NSD)
Reports to: Director, NSD Product Marketing
Job Status: Full-time
FLSA Status (E or N): Exempt
General Description
The Transmission Electron Microscopes (TEM) Technology Manager is responsible for developing applications solutions and providing technical support to our customers, as well as the sales and marketing organization, to enable the company to meet customers needs and to achieve sales plans. The primary products will include high kV Transmission Electron Microscopes and related instruments. Communication with customers, factory engineers, and vendors to ensure effective support of the companys product lines is critical.
Specific responsibilities will include, performing instrument demonstrations, generating marketing collateral, pre/post-sales support, customer support, technical seminars and developing related applications. Strong experience in programming is a plus. The TEM Technology Manager will work closely with Applications Group and Product Marketing Management on defining applications for product strategies and roadmaps for specific product lines. The TEM Technology Manager will communicate and work with the sales team to promote and demonstrate products to potential customers. Must attend and participate in conferences, exhibitions, and industry shows. Domestic traveling is required with some international travel.
Strong English language communication skills and demonstrated TEM acumen are required.
Primary Responsibilities
Develop strategies to achieve budget and/or sales plans from all aspects of the business, planning internal resources and investment to support the account activities, and designing organization and infrastructure to execute the plan.
Develop new business opportunities
Provide product demonstrations and applications support to customers
Develop application notes (marketing collateral) for the appropriate product line
Generate technical data for advertising, proof statements, journal publications and other types of documentation
Review and edit marketing documents and other written documents/reports for technical accuracy
Provide sales staff with technical information in order to help them respond to customer issues and question
Deliver compelling product presentations
Conduct technical product training on instruments and applications for internal staff and customers
Perform instrument demonstrations to customers in support of system sales
Analyze customer samples for sales opportunities and technical support
Assist internal staff and customers with technical support and application issues
Review customer application needs with sales staff
Serve in a technical support role during sales calls
Resolving technical product line issues and problems
Key account management (technical)
Provide technical product marketing information to the factory for continued and next generation product development
Other assigned tasks or duties.
Education, Licenses, And/Or Certification Requirements
Masters/Graduate Degree in Science, Masters of Arts in Biology, Physics, Materials Science, Chemistry, Biochemistry, or related field is required
Doctorates of Science / Doctorates of Arts in Biology, Physics, Materials Science, Chemistry, Biochemistry, or related field is highly preferred, (OR)
Equivalent combination of education and work experience
Experience And Travel Requirements
Fifteen (15) or more years experience in related materials or biological science applications
Fifteen (15) or more years experience working with TEM instrumentation
Experience Transmission Electron Microscope (TEM), Scanning Electron Microscope (SEM) and Focused Ion Beam (FIB) is strongly preferred
Experience With Tomography And Cryo-microscopy Strongly Preferred
Experience in programming specifically scripting languages or C, C++ is an advantage.
Domestic and international travel is equired, up to 50%.
Skills And Abilities Requirements
Must be proficient in MS Excel, Word, PowerPoint, and Outlook
Must be detail oriented, organized, and able to make complex and timely decisions
Strong interactive skills with the ability to interpret technical discussion/information
Must be able to demonstrate TEM acumen
Knowledge of technical documentation techniques
Thorough and proven knowledge of laboratory practices/safety, procedures, and equipment
Effective time management skills with the ability to meet deadlines
Must have organizational, analytical, problem solving and customer relation skills
Effective cross-cultural communication skills and ability/willingness to work in diversified work environment
Ability to effectively communicate thru phone, email, text, and any form of present day digital media
Basic knowledge of finance, accounting, and/or budgeting
Must have excellent written and verbal communication skills
Must be able to read, write and speak English fluently
Ability to speak and present in front of audiences, classes or educators
Demonstrate leadership skills with a strong work ethic
Must be a self-starter and able to work independently as well as in a team environment
The above job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Equal Opportunity Employer
EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities
Position Title: TEM Technology Manager
Division/Department: Nano-Technology Systems Division (NSD)
Reports to: Director, NSD Product Marketing
Job Status: Full-time
FLSA Status (E or N): Exempt
General Description
The Transmission Electron Microscopes (TEM) Technology Manager is responsible for developing applications solutions and providing technical support to our customers, as well as the sales and marketing organization, to enable the company to meet customers needs and to achieve sales plans. The primary products will include high kV Transmission Electron Microscopes and related instruments. Communication with customers, factory engineers, and vendors to ensure effective support of the companys product lines is critical.
Specific responsibilities will include, performing instrument demonstrations, generating marketing collateral, pre/post-sales support, customer support, technical seminars and developing related applications. Strong experience in programming is a plus. The TEM Technology Manager will work closely with Applications Group and Product Marketing Management on defining applications for product strategies and roadmaps for specific product lines. The TEM Technology Manager will communicate and work with the sales team to promote and demonstrate products to potential customers. Must attend and participate in conferences, exhibitions, and industry shows. Domestic traveling is required with some international travel.
Strong English language communication skills and demonstrated TEM acumen are required.
Primary Responsibilities
Develop strategies to achieve budget and/or sales plans from all aspects of the business, planning internal resources and investment to support the account activities, and designing organization and infrastructure to execute the plan.
Develop new business opportunities
Provide product demonstrations and applications support to customers
Develop application notes (marketing collateral) for the appropriate product line
Generate technical data for advertising, proof statements, journal publications and other types of documentation
Review and edit marketing documents and other written documents/reports for technical accuracy
Provide sales staff with technical information in order to help them respond to customer issues and question
Deliver compelling product presentations
Conduct technical product training on instruments and applications for internal staff and customers
Perform instrument demonstrations to customers in support of system sales
Analyze customer samples for sales opportunities and technical support
Assist internal staff and customers with technical support and application issues
Review customer application needs with sales staff
Serve in a technical support role during sales calls
Resolving technical product line issues and problems
Key account management (technical)
Provide technical product marketing information to the factory for continued and next generation product development
Other assigned tasks or duties.
Education, Licenses, And/Or Certification Requirements
Masters/Graduate Degree in Science, Masters of Arts in Biology, Physics, Materials Science, Chemistry, Biochemistry, or related field is required
Doctorates of Science / Doctorates of Arts in Biology, Physics, Materials Science, Chemistry, Biochemistry, or related field is highly preferred, (OR)
Equivalent combination of education and work experience
Experience And Travel Requirements
Fifteen (15) or more years experience in related materials or biological science applications
Fifteen (15) or more years experience working with TEM instrumentation
Experience Transmission Electron Microscope (TEM), Scanning Electron Microscope (SEM) and Focused Ion Beam (FIB) is strongly preferred
Experience With Tomography And Cryo-microscopy Strongly Preferred
Experience in programming specifically scripting languages or C, C++ is an advantage.
Domestic and international travel is equired, up to 50%.
Skills And Abilities Requirements
Must be proficient in MS Excel, Word, PowerPoint, and Outlook
Must be detail oriented, organized, and able to make complex and timely decisions
Strong interactive skills with the ability to interpret technical discussion/information
Must be able to demonstrate TEM acumen
Knowledge of technical documentation techniques
Thorough and proven knowledge of laboratory practices/safety, procedures, and equipment
Effective time management skills with the ability to meet deadlines
Must have organizational, analytical, problem solving and customer relation skills
Effective cross-cultural communication skills and ability/willingness to work in diversified work environment
Ability to effectively communicate thru phone, email, text, and any form of present day digital media
Basic knowledge of finance, accounting, and/or budgeting
Must have excellent written and verbal communication skills
Must be able to read, write and speak English fluently
Ability to speak and present in front of audiences, classes or educators
Demonstrate leadership skills with a strong work ethic
Must be a self-starter and able to work independently as well as in a team environment
The above job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Equal Opportunity Employer
EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities
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