Slot Shift Supervisor Full Time (Harrah's Pompano Beach) - #1409901
Caesars Entertainment
Date: 1 day ago
City: Pompano Beach, FL
Contract type: Full time
Job Summary
JOB DESCRIPTION
Essential Duties & Responsibilities
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
JOB DESCRIPTION
Essential Duties & Responsibilities
- General:
- Responsible for guest service, relations, and disputes.
- Ensure the safety and security of team members and guests. Manage Processes and programs to effectively control and reduce loss time injuries.
- Delegate authority and assign responsibilities.
- Review and manage department’s financial data.
- Review casino activities and promotional status with Casino Director.
- Meet with Departmental Directors and managers as necessary.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests, as well as lining up chairs by the slot machines.
- Perform other duties as assigned or reasonably requested by any member of management.
- Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
- Tools and Technology: Use of hand-held radio, hand-held scanner, money pouch, telephone and PBX system, and other slot-related tools and supplies and desktop computer.
- Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required.
- Experience: Three to Five years’ experience within the casino department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
- Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations.
- Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Physical Demands: Required to walk and stand for entire shift; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 50 pounds. Must also frequently bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Pre Owned Vehicle Acquisition Specialist
Serpentini Chevrolet,
Pompano Beach, FL
$64,000
-
$115,000
per year
2 weeks ago
Used Vehicle Acquisition Specialist Join our dynamic team at Performance Nissan, a leading automotive dealership renowned for its exceptional customer service and extensive inventory of high-quality pre-owned vehicles. We are dedicated to providing our customers with top-notch vehicles and service, and we're currently seeking a skilled individual to join us as a Used Vehicle Acquisition Specialist. Position Overview: As the...
Claim Resubmission Specialist
Banyan Treatment Centers,
Pompano Beach, FL
2 weeks ago
Job Details Description Banyan Treatment Centers is seeking a detail-oriented and proactive Claim Resubmission Specialist to support our revenue cycle operations. In this role, you will be responsible for analyzing and correcting denied insurance claims to ensure timely and accurate reimbursement in accordance with payer guidelines. Position Details Location: Pompano Beach, FL (On-site) Reports to: Resubmission Process Lead & Director...
Home Health Aide
Help at Home,
Pompano Beach, FL
3 weeks ago
Caregiver Services Inc, a Help at Home company is registering Home Health Aides in your community TODAY! Start your career and become a hero for someone in your community. Why should you choose Caregiver Services Inc ? Build your own schedule Meaningful work with clients who need your help Weekly pay & Direct Deposit Industry leader with 40+ years of...
