Scheduling and Service Coordinator - #1410282

Join Home Instead as a Scheduling and Service Coordinator

Are you ready for a career that combines your dedication to helping others with real opportunities for professional growth? At Home Instead, we offer you more than a job; we offer a fulfilling career where your work truly makes a difference in people’s lives. You’ll be joining a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.

Why You'll Love Working with Us

• Meaning work and connections. You will be a part of a team that truly cares about their clients and caregivers
• Ongoing training, opportunities for career advancement, and support from experienced team members.
• Competitive benefits
• Work life balance while still providing consistency and stability
• Earn bonuses for meeting key objectives and have the opportunity for additional on-call income
  
  

What does a Scheduling and Service Coordinator do?

As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules,focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients and amazing care pro team.

Key Responsibilities

• Build Client Relationships by meeting with potential clients to assess their needs, establish a service plan, and provide ongoing support.
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
• Maintain all documentation in compliance with state,federal, and franchise standards.
• Identify opportunities to enhance service hours and add value to the client experience.
• Conduct on-site visits, introductions, and training to support Care Professional performance and job satisfaction.
• Work closely with recruitment and retention teams to support hiring and retention goals.
• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules,fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
  
  

What We Offer

• Group Health Insurance, Vision, and Dental
• 401k Plan with 5% company match
• Bonus Program
• A meaningful career in a vital industry
• Opportunity for growth within the company
• On-call responsibilities
• Pay Range:$19-21
  
  

Requirements

• Experience in a service-focused role, with a dedication to "doing what’s right"for clients
• Strong organizational skills and comfort with technology
• Commitment to high standards of compliance and service quality
• Ability to travel locally as needed to meet clients and provide support
• Flexible availability for occasional after-hours or weekend duties
  
  

Technical Proficiency (Preferred)

• Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
  
  

If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply! Join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!