IT Field Engineer - #1410389

This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at a large construction jobsite in the Abilene area.

Responsibilities

• Interacts in-person, via telephone, email, IM, and web interface to assist users.
• Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.
• Installs and maintains software/equipment/networks at the jobsite.
• Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds/Samanage.
• Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at the jobsite.
• Responsible for maintaining company security through established tools.
• Responsible for implementing rollouts for company technology that may impact the jobsite.
• Follows ITIL processes for incident and problem management.
• Provides IT training during onboarding and provisions assets following established best practices.
• Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.
• Takes initiative to work with other cross functional IT team members to improve the quality of service.
• Remains current on information technology, especially mobility solutions for business needs.
• Works with jobsite team to design and implement infrastructure according to company standards.
• Liaison with project team members to plan for jobsite IT needs during project lifecycle.
• Determines, recommends, procures, and executes products or services that best fit the requesters needs, within DPR large project standards.
• Implements and follows jobsite standardization practices.
• Works with service providers and trade partners to install and implement jobsite technologies.
• Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project site.
• Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis.
• Flexibility to identify and self-schedule afterhours or weekend work when needed.
• Troubleshoots various technical issues as level 1, level 2, or level 3 support.
• Coordinate and track IT project deadlines and tasks.
  
  

Skills

Position Requirements

• Excellent organizational, interpersonal, time-management skills
• Technically skilled in networking Cisco/Meraki (MX, Router, Switch, VPN), Networking Protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS)
• Able to support video conferencing and scheduling hardware/software
• Experience supporting Dell/Lenovo/Microsoft workstations and peripherals
• Able to support Mobile devices (iOS/Android)
• Skilled in Microsoft Office 365 and supporting diverse applications
• Ability to react quickly and efficiently to high pressure situations
• Expert in troubleshooting and root cause analysis
• Team player, accepts & seeks feedback
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers, and suppliers
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Experience with Meraki a plus
• Experience with Microsoft Teams a plus
• Experience with Poly VC / VOIP a plus
• Experience with Microsoft Intune a plus
• Experience with Autopilot a plus
• Experience with fiber optic technology
• Experience with low voltage
  
  

Education

• AA degree in Computer Science or related field preferred, or equivalent related work experience
• ITIL Foundation certification preferred
• CompTIA A+ and Network+ preferred
• CCNA or MCSA certifications a plus
• ECMS (Meraki) a plus
  
  

Experience

• 3+ years experience in Technical Support role
• 1+ year experience in a Field Support role
• AEC industry experience a plus
  
  

Work Conditions

• On-site position. No remote or hybrid option.
• Primarily based in the Abilene area at a local construction site.
• PPE may be required (DPR provided)
• Dusty conditions exist as a natural part of the job site.
• This position is hourly, overtime by approval only.
• Ability to lift 50 lbs.
  
  

Nothing is more important than your health and wellness. The DPR family of companies offers comprehensive benefits programs for skilled craft and labor and experienced professionals and recent graduates.