Senior Manager-Account Development - #1410444

Job Description

This person is responsible to work jointly with an account development team to define growth strategies within a multi-market portfolio across EMEA Region of global customers; using the suite of products available from the International Card Services organization, driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers.

The person is responsible for building deep relationships and driving growth throughout a large portfolio of global customers line with the business plan. Overall, responsible of client’s management and retention, strategy execution, results delivery, issue resolution and any other customer facing activity. Must be able to successfully balance customer satisfaction and business growth.

Responsibilities:

• Create strategic vision, action plans and set goals in a manner that will encourage opportunities for global expansion and cross selling.
  
• Ownership of global strategic business plans that incorporate strategies and actions for penetrating relationships across business units and service units including metrics of success and regular, formal reviews.
  
• Maintaining detailed understanding of customers industries, business and organizational goals and objectives.
  
• Accountability in developing broad and deep relationships at all levels organizationally and globally- both internally and externally.
  
• Understand and communicate the value proposition on a customer-by-customer basis, and be able to quantify that value for each client.
  
• Work with key contacts across Amex to cross-sell complimentary products and services designed for Commercial Card clients including B2B Payment Solutions and T&E Payment Products.
  
• Consult with client and interface with key linkages and operations to ensure that service quality and contractual obligations are met/exceeded.
  
• Resolve issues using formal project and or action plans when required.
  

Qualifications:

• Extensive (10+ years) experience in international commercial payment Solutions.
  
• Experience in People Management, solid leadership skills and strategic thinking ability


• Experience working with Global/Multinational customers.
  
• Effectiveness in seeking out/establishing relationships at high levels and with cross - functional areas.
  
• Demonstrated success in developing, leading and executing on sales strategies, presentations and subsequent negotiations.
  
• Experience in gathering and analyzing company and market opportunities and presenting recommendations to stakeholders and decision makers.


• Proactive consultation to develop strong customer relationships and to drive program growth, profitability, client satisfaction and retention.


• Experience in developing and managing a pipeline of multiple opportunities, researching and understanding customer needs and planning strategically to progress the pipeline through solutions selling.
  
• Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s).
  
• Strong project management skills to facilitate SME involvement in designing and implementing effective programs.
  
• Understand, discuss, negotiate, explain and present products, economics and financials.
  
• Ability to lead discussions and influence decisions.
  
• Ability to effectively leverage internal resources.
  
• Strong customer service skills and responsiveness.
• Business level fluency in both English and Spanish (written and oral).
  
• Flexibility to work on different time zones / adapt to EMEA requirements.
  
  

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities