Operations Director - #1410958

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

Responsible for all field issues within a defined region. Coordinates day-to-day management of field activities relating to a vendor and employee base to improving the network and operational performance. Coordinates projected workload volumes based on marketing activities and operational capacity. Executes comprehensive vendor management strategy to deliver customer experience, similar to that provided by in-house technicians.

Responsibilities

• Executes policies, including employee, customer and operational policies.
• Recommends process changes to improve the efficiency and effectiveness of Operations.
• Manages the efficient and effective delivery of service to customers by implementing Network operations policies. Designs and implements processes that provide for a high level of Network satisfaction. Meets company service standards and commitments.
• Develops and manages an organization that is proficient in delivering and supporting multiple products, delivers trained personnel in accordance with staffing plans and business requirements.
• Maintains plant infrastructure from the Hub sites to the customers Tap. Adheres to a maintenance program and ensures compliance to engineering specifications.
• Develops and manages to achieve operating & capital budgets and forecasts.
• Provides good working conditions for employees that are secure, clean, and safe.
• Provides a forum for formal and informal communications among Field Operations management and staff.
• Ensures that employees are trained and equipped with the tools to perform their jobs successfully.
• Maintains the HFC network to exceed SLA performance standards and FCC requirements through effective preventive and demand maintenance.
• Provides quality internal and external customer service surrounding the Company values
• Manages programs and operations for Installation and fulfillment, Plant maintenance (HFC), Dispatch, Work Force Automation (WFA) and FCC standards and compliance.
• Coordinates the technical operations capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to meet or exceed the business plan.
• Manages the involvement of vendors and subcontractors with ownership of all Onboarding, Off boarding and Credentialing.
• Ensures vendor and employee compliance with all safety initiatives.
• Requires travel up to 50%, based on business needs.
  
  

Qualifications

• Bachelor's degree preferred.
• Minimum 8 years business management experience, with demonstrated increased levels of responsibility within the cable or telecommunications industry is preferred.
• At least 5 years of experience managing multiple departments within Field Operations or a similar environment.
• Proven successful experience in launching new products and services in the telecommunications industry.
• Demonstrated experience in change management and leadership.
• MS Office Software Proficiency in Excel, Word, & Power Point.
• Skills and experience in building and leading teams, developing skills in others, fostering collaboration and building consensus across the Company.
• Ability to understand and respond effectively to activity interdependencies to ensure that they do not negatively affect the delivery of service to customers.
• Strong project management skills; the ability to prioritize multiple tasks and initiatives; and skill in identifying, analyzing and resolving problems. Strong analytical skills required.
• Demonstrated successful experience in managing a large Field Service Department involving multiple locations and a large geography.
• Understanding of the technical components relating to HFC and fiber networks.
• Must possess a valid driver's license, applicable to state law.
  
  

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

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