Manager-Sales & Support - #1411237
American Express
Job Description
Joining International Card Services business, this person will play a crucial role in driving sales effectiveness by providing strategic insights, optimizing sales processes, and ensuring cross-functional collaboration and alignment.
This person is responsible for enhancing the sales process and supporting the sales team to increase the penetration on Global Customers wherever they do business across Americas region, leveraging on the extend footprint offered by Global Dollar Card solution. This role involves collaboration with Global Commercial Services - G&L team as well as other internal areas, developing sales materials, analyzing market trends, and ensuring a smooth customer onboarding experience.
Responsibilities:
· Provide strategic insights and recommendations to account development teams.
· Ensure alignment between sales strategies and overall business goals.
· Streamline and improved sales and onboarding process in coordination with other areas.
· Identify inefficiencies and implement best practices to enhance sales productivity.
· Ensure compliance with internal policies and regulatory requirements.
· Conduct research on market trends, competitor offering and customer needs.
· Provide data-driven insights to support sales strategies and business growth.
· Develop reports and dashboards to track performance and key metrics.
· Act as a liaison between sales, product/marketing and implementations teams.
· Support the integration of new commercial cards products and services.
· Address and resolve escalations or concerns from G&L teams.
Qualifications:
· Minimum of 5 years’ experience in commercial payment solutions.
- Excellent communication and presentation skills.
- Ability to work cross-functionally and manage multiple priorities. Effectively manage multiple tasks and deadlines.
- Experience in gathering and analyzing market opportunities and presenting recommendations to Account Development team.
- Strong critical thinking and analytical skills. Ability to see the big picture, anticipate market trends, ana align sales support efforts with business goals.
· Ability to lead discussions and influence decisions.
· Collaboration and teamwork – work well with cross-functional teams.
· Thrive in a fast-paced environment and can adjust strategies based on evolving business needs.
· Resilience and persistence – ability to maintain a proactive approach to problem-solving.
· Ability to build strong relationships, understand team dynamics and navigate difficult situations effectively.
· Business level fluency in both English and Spanish (written and oral).
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
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The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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