Onsite Property Specialist - #1411390

Description

ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We now operate in Contra Costa, Solano and Sacramento Counties.

MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

JOB TITLE: Onsite Property Specialist

WORK LOCATION: Onsite

STATUS: Part-time/Hourly

TEAM: Property

REPORTS TO: Property Manager

SUPERVISES : No direct reports

SALARY RANGE : $16.50/hour – $16.50/hour

PURPOSE of ROLE: In this role, you will coordinate maintenance and repairs and ensure all property operations adhere to local and federal laws. We’re looking for a team player with strong attention to detail who is comfortable committing to running our property smoothly.

Responsibilities

• Walk the community grounds every day. Maintain good curb appeal. Coordinate with maintenance for any work to be scheduled.
• Inspect the property on a regular basis and report all safety hazards, property damage, and needed repairs to maintenance personnel. Follow up on repairs to verify completion and compliance.
• Assist with monthly unit inspections to determine budget needs and resident compliance with regulations set forth by federal, state, and local agencies.
• Greet, assist, and qualify prospective residents. Maintain professional communication with residents, applicants, and other representatives.
• Assist applicants by giving property tours and communicating leases and community policies.
• Complete necessary paperwork in a timely manner.
• Check Yardi dashboard tickler files for lease expirations and re-certifications.
• Follow up on collections, delinquent rents, and un-honored checks.
• Be familiar with all Regulatory Agreements and related agencies to ensure 100% compliance with all regulations.
• Be aware of all relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, HUD, Tax Credit, and landlord-tenant relationships as they apply to the policies and procedures of the company and the community.
  
  

Handle any emergency that may arise on the property following steadfast policies and procedures.

Expected Proficiencies

• Quality control - demonstrates accuracy and thoroughness, monitors own work to ensure quality.
• Strong presence, consistent energy level and positive demeanor.
• Demonstrated capacity to maintain the highest standards of confidentiality with all records, including organizational and individual information.
• Attendance and dependability can be dependent on to report to work at the scheduled time and is seldom absent from work.
• Works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Agency. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.
• Keep professionalism at all times, including setting and maintaining appropriate boundaries.
• Excellent follow through, “can do” attitude to get the job done.
• Experience working with Project Based (Section 8) HUD, Tax Credit (Section 42), and Bond subsidized housing programs depending on property.
• In-depth knowledge of best practices within the property management field, particularly within the subsidized and supportive housing environment, with an emphasis in application of California landlord-tenant, Section 504, ADA laws and procedures.
• Excellent oral/written communication skills and listening abilities.
• Able to maintain patience, tolerance, tact, and diplomacy, even in stressful or confrontational situations.
• Self-motivated and accountable for timely follow-through.
• Well-honed negotiation, mediation, conflict resolution and customer service skills.
• Proficiency with PC systems, Microsoft Office, and Yardi.
• Must be familiar with or can work with re-entry, special needs & homeless populations.
  
  

Minimum Qualifications

• Combination of education and experience that demonstrates a capacity to manage low-income and special needs housing and supportive housing program(s) for people coming from crisis situations and traumatizing circumstances.
• Three years’ residential property management experience in affordable housing includes multi-family HUD project-based section 8, MOR and EIV requirements.
• Working knowledge of Property Management field, lord-tenant, fair housing, Section 504, ADA, Section 8, with ability to comprehend HUD manuals, regulatory agreements, contracts and industry publications.
• Working knowledge of building maintenance systems.
• Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals. Including ability to compute rate, ratio, and percent.
• Proficiency with PC systems, Microsoft Office, and Yardi
• Must successfully pass a criminal background check. .
  
  

Preferred Qualifications

• Tax Credit Specialist, Certified Occupancy Specialist (COS), Blended Occupancy Specialist (BOS) and/or equivalent.
• REAC and HQS training
• Fair housing Certified.
• Bilingual English/Spanish
• Five years or more of recent property management experience in affordable housing with an emphasis on HUD subsidized affordable housing. LIHTC, HOME, HOPWA, HCD, Shelter Plus Care, MHSA working knowledge a plus.
  
  

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions .

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.