Customer Support Representative - CSR7089 - #1412165
Cox Automotive Inc.
Date: 10 hours ago
City: Fontana, CA
Salary:
$50,000
-
$60,000
per year
Contract type: Full time
About Cox Automotive
Cox Automotive is transforming the way the world buys, sells, owns, and uses vehicles. With industry-leading technology, intelligent data solutions, and a commitment to customer service, we help drive success for dealerships, manufacturers, and car buyers across the nation.
Position Summary
We are currently seeking an experienced and customer-focused Customer Support Representative to join our on-site team in California. In this role, you will provide best-in-class support to customers using our products and services, ensuring a seamless and satisfying experience.
Key Responsibilities
Handle inbound calls, emails, and in-person inquiries with professionalism and efficiency
Resolve customer concerns quickly, accurately, and with empathy
Enter and update customer information in CRM tools such as Salesforce
Collaborate with internal departments to resolve technical or service issues
Maintain detailed records of customer interactions and solutions provided
Deliver a consistently high standard of service and support
Qualifications
High school diploma or equivalent required; Bachelor’s degree preferred
1–3 years of customer service, help desk, or call center experience
Strong verbal and written communication skills
Ability to work well in a fast-paced, team-oriented environment
Must be located in California and authorized to work in the U.S.
Must be available to work on-site at our California office during standard business hours
Benefits
Annual Salary: $50,000 – $60,000
401(k) With Company Match
Health insurance (medical, dental, vision)
Life insurance
Paid time off and paid company holidays
Career growth and development opportunities
Cox Automotive is transforming the way the world buys, sells, owns, and uses vehicles. With industry-leading technology, intelligent data solutions, and a commitment to customer service, we help drive success for dealerships, manufacturers, and car buyers across the nation.
Position Summary
We are currently seeking an experienced and customer-focused Customer Support Representative to join our on-site team in California. In this role, you will provide best-in-class support to customers using our products and services, ensuring a seamless and satisfying experience.
Key Responsibilities
Handle inbound calls, emails, and in-person inquiries with professionalism and efficiency
Resolve customer concerns quickly, accurately, and with empathy
Enter and update customer information in CRM tools such as Salesforce
Collaborate with internal departments to resolve technical or service issues
Maintain detailed records of customer interactions and solutions provided
Deliver a consistently high standard of service and support
Qualifications
High school diploma or equivalent required; Bachelor’s degree preferred
1–3 years of customer service, help desk, or call center experience
Strong verbal and written communication skills
Ability to work well in a fast-paced, team-oriented environment
Must be located in California and authorized to work in the U.S.
Must be available to work on-site at our California office during standard business hours
Benefits
Annual Salary: $50,000 – $60,000
401(k) With Company Match
Health insurance (medical, dental, vision)
Life insurance
Paid time off and paid company holidays
Career growth and development opportunities
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