Facilities Director - #1412431

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. For more information on Bal Harbour Shops, please visit https://www.balharbourshops.com/.

Position Summary

As the Director of Facilities, you will oversee the facilities management and maintenance operations for Bal Harbour Shops, spearheading initiatives that enhance operational efficiency and uphold safety, environmental, and aesthetic standards. You will play a critical role in leading others as a high-performing unit dedicated to delivering exceptional service and ensuring compliance with company policies, driving results that reflect our Mission and Values.

Responsibilities

Strategic Planning & Budgeting

• Develop and execute a 5-year property maintenance and improvement plan.
• Support strategic planning updates and capital project prioritization based on urgency and budget.
• Assist with budgeting, monitor spending, and manage financial performance to stay within plan.
• Oversee procurement and vendor payments, ensuring services are accurate and within budget.

Leadership & Team Development

• Supervise and mentor staff, lead team assignments, and manage performance development.
• Promote a safety-focused culture and support recruitment and retention of maintenance talent.
• Participate in the Manager-on-Duty rotation, managing day-to-day operational activities, providing support as necessary for special events and holidays
• Conduct training to ensure team proficiency and continuous improvement.

Operations & Maintenance

• Manage daily property operations and ensure all systems and facilities are well-maintained.
• Lead preventive maintenance programs and ensure timely repairs and regulatory compliance.
• Conduct regular property inspections and respond to operational issues quickly.
• Interpret engineering drawings and oversee project close-outs with proper documentation.

Safety, Compliance & Emergency Preparedness

• Ensure a safe environment for staff, tenants, and visitors by identifying and addressing hazards.
• Administer safety training and ensure compliance with OSHA, ADA, EPA, and other regulations.
• Support and lead emergency response planning and crisis management procedures.
• Coordinate fire safety programs with security and local officials.

Vendor & Project Management

• Oversee service contracts from bidding to execution, ensuring quality and contract compliance.
• Build and maintain relationships with vendors and ensure adherence to procurement policies.
• Support for Construction & Renovation
• Partner with construction teams on renovations and provide feedback on project scope.
• Oversee property handoff from construction and support rehabilitation efforts.

Customer & Community Relations

• Resolve escalated customer complaints professionally.
• Represent the property in the community and build strong relationships with civic leaders.

Education and Experience

• Bachelor's degree or equivalent experience
• Minimum 5 years of prior Operations, Facilities or Property Management experience
• Minimum 3 years of achieving results through the leadership of others
• Strong strategic and operational leadership capabilities, with experience in aligning facilities operations to organizational goals.
• Proven track record in managing large teams and cross-functional collaboration.
• Experience with capital planning, budgeting, and high-level project management, including managing large-scale rehabilitation projects and vendor contracts.

Knowledge, Skills, and Abilities

• Takes full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance.
• Fosters collaboration, ensuring empathy, respect, and cross-functional success in all interactions.
• Dedicated to exceeding expectations, leading by example, and achieving excellence through others.
• Willingness to embrace feedback and continuously improve.
• Reliable and committed to doing the right thing at all times.
• Working knowledge of maintenance and operational functions strongly preferred.
• Ability to read and understand blue prints, CAD drawings and other schematics.
• Knowledge of leases in order to determine financial responsibility of operational issues.
• Proficient in Microsoft Office and other computer-based programs (email, excel, word, online order systems etc.).

Physical Requirements

Position requires frequent walking, standing, crawling into confined spaces, and climbing of stairs and ladders in both indoor and outdoor conditions. Must also have the ability to speak, hear, bend, balance, squat, stoop, kneel, reach, lift, and move and carry up to 50 lbs.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the employee. Duties, responsibilities and activities may change at any time with or without notice.