Wellness Coordinator at MIORA Performance + Longevity - #1412618

Position Summary

The Wellness Coordinator at MIORA Performance + Longevity is the welcoming presence of the clinic, responsible for creating a warm, professional, and health-focused experience for all patients and guests. With a charismatic and compassionate demeanor, the Wellness Coordinator ensures smooth front desk operations, supports patient scheduling, and contributes to the overall success of the clinic through exceptional service and attention to detail. This role is critical in shaping the first and last impression for every patient encounter.

Job Duties/Responsibilities

Front Desk & Patient Experience:

• Serve as the first point of contact, welcoming patients and visitors with warmth and professionalism.
• Manage daily front desk operations, ensuring a clean, organized, and inviting space that reflects the clinics mission.
• Respond to inquiries with carewhether in person, over the phone, or via emailproviding accurate information about services, policies, and appointments.
• Direct calls and questions to the appropriate team members, ensuring timely and effective resolution.
• Follow up with patients regarding appointment reminders, treatment plans, and any necessary next steps.
  
  

Appointment Scheduling & Coordination:

• Schedule and manage patient appointments through the clinics Electronic Medical Record (EMR) system, including new visits and follow-ups.
• Coordinate effectively with providers to optimize schedules, minimize patient wait times, and maintain consistent clinic flow.
• Handle appointment confirmations, rescheduling requests, and last-minute changes with efficiency and empathy.
  
  

Check-In & Check-Out Process:

• Greet and check in patients, ensuring all paperwork is complete and records are up to date.
• Guide patients through the check-out process, including future scheduling, payment processing, and providing relevant documentation or supplements.
• Maintain accurate and up-to-date patient information in the EMR system.
  
  

Administrative & Operational Support:

• Maintain records of patient communication, appointment details, and updates in the EMR and CRM systems.
• Monitor and replenish front desk supplies and branded wellness resources as needed.
• Perform routine administrative tasks including data entry, filing, and daily operational assistance.
  
  

Team Collaboration:

• Work closely with the Clinic Leader, Providers, and support staff to ensure clinic efficiency and a cohesive patient journey.
• Attend and contribute to team meetings, offering feedback and solutions to improve the front desk and overall wellness experience.
• Support broader clinic initiatives and assist with special projects that align with MIORAs commitment to performance and longevity.
  
  

Minimum Required Qualifications

• Strong communication and interpersonal skills; able to interact warmly and professionally with diverse individuals.
• Highly organized with excellent attention to detail; comfortable juggling multiple priorities in a dynamic environment.
• Experience managing schedules and working with CRM and EMR systems preferred.
• Ability to maintain discretion and confidentiality with sensitive health information.
• Service-oriented mindset with a passion for wellness and holistic health.
  
  

Education:

• High school diploma or equivalent required
• Associates or bachelors degree in a related field is a plus
  
  

Years of Experience:

• Prior experience in customer service, wellness or medical office settings, or administrative coordination preferred.
• Familiarity with scheduling tools and EMR systems is an advantage.
  
  

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.