Patient Navigator - #1413001

Title: Patient Navigator

Department: Quality

Status: Non-Exempt

Position Classification/Category: Administration

Level: N/A

Location: Upper Room

Hourly Pay Range

Reports To: Referral Manager

Direct Reports: N/A

Summary of Position

The Patient Navigator will assist the Referral Manager in the planning and implementation of a systemic navigation program to support patient services, retention, and quality outcomes improvement at CRCHC. This role provides education and personalized guidance to individuals managing chronic or infectious health conditions, with a focus on reducing barriers to care, improving treatment adherence, and enhancing patient engagement. The Patient Navigator connects individuals with appropriate healthcare and specialty services to ensure timely access to testing, treatment, and ongoing management. They also offer resources and support to those at risk for, or living with, these conditions while addressing social determinants of health that may impact overall well-being.

Minimum Qualifications

Ability to demonstrate compassionate communication with individuals affected by, or at risk for, complex health conditions, as well as with internal staff and external partners. Ability to effectively manage multiple, and sometimes urgent, priorities while ensuring timely follow-through. Strong critical thinking skills and the ability to identify patient needs, address barriers to care, and support informed decisions related to testing, treatment, and long-term care management are essential.

• Experience: 2–3 years of related work or customer service experience, preferably working with underserved and/or high-risk populations affected by HIV/HCV.
• Additional skills required: Basic understanding of medical terminology and general knowledge of local insurance plans and healthcare services. The ideal candidate is comfortable using Microsoft Office applications, such as Word, Excel, and Outlook, and demonstrates clear verbal and written communication skills. Strong organizational skills, attention to detail, and the ability to learn quickly are essential, along with the capacity to manage tasks efficiently in a busy, team-oriented environment
• Additional skills preferred: Certified Medical Assistant, Experience with electronic health records. Knowledge of medical office protocols/procedures. Knowledge of medical terminology
  
  

Education: High School Diploma or Associate’s Degree

Certification(s)/Licensure

Physical Requirements:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

• Repetitive movement of hands and fingers – typing and/or writing.
• Occasional standing, walking, stooping, kneeling or crouching.
• Reach with hands and arms.
• Talk and hear.
  
  

Key Responsibilities

• Acts as a liaison between infectious disease patients, their families, and internal and/or external service providers to ensure coordinated, compassionate, and timely care.
• Develops and implements individualized care navigation plans for patients diagnosed with or at risk for infectious diseases by facilitating appointment scheduling, supporting the referral process, providing patient education, and linking patients to appropriate treatment and support services.
• Assesses patient understanding of their diagnosis, treatment options, and long-term care plans; delivers tailored education and connects them with resources to support informed decision-making.
• Assist patients in navigating the healthcare system, including scheduling follow-up care, annual visits, internal referrals to Behavioral Health, Dental, MAP, and other supportive services.
• Empowers patients through education and outreach to encourage self-management of their condition and reduce stigma, in collaboration with the Marketing and Care Coordination teams.
• Supports public health efforts through outreach that promotes regular screenings, prevention practices, and treatment adherence for infectious diseases such as HIV, Hepatitis, and other chronic infections.
• Facilitates access to community-based programs, support groups, and educational workshops to promote health literacy and patient engagement.
• Identifies and maintains a current database of internal and external resources specific to infectious disease management and patient support.
• Identifies and addresses barriers to care, such as stigma, transportation, insurance, or housing insecurity, and connects patients with services to reduce those risks.
• Monitors and documents patient progress and service delivery by grant requirements, public health guidelines, and state and federal reporting standards, in collaboration with leadership.
• Provides administrative and logistical support for quality improvement initiatives, screenings, and community-based programs.
• Collaborates with interdisciplinary teams to track outcomes and develop quality initiatives.
• Supports implementation of clinical and operational projects as delegated.
• Performs other duties as assigned.