Alternatives to Violence Manager - #1413429

Job Type

Full-time

Description

The Alternatives to Violence (ATV) Manager is a member of the domestic violence leadership team and oversees partner abuse intervention programs that focus on altering the behavior of perpetrators of domestic violence and increasing the opportunity for survivors to achieve safe and stable lives. The manager will expand program offerings beyond existing limited support groups to a robust array of supportive services and expand referral pipelines to increase service access and utilization. The position develops and implements strategies that align with department goals; provides direct services to program participants including case management, counseling, and psychoeducational support group facilitation; manages daily activities and operations to high operational standards; solicits and offers input on agency policies, department priorities, and procedures; and expands programs through targeted community outreach.

The manager is a motivated self-starter who embraces the opportunity to build innovative, best-practice programming, acts as a catalyst for change, and influences others to translate vision into action. The position contributes to the comprehensive array of support provided by YWCA Evanston/North Shore with a deep commitment to creating a warm, welcoming, and trauma-informed space for all.

Essential Functions And Responsibilities

Direct Service (35%)

• Ensures the delivery of all perpetrator intervention groups and individual services are carried out in accordance with best practices in the field.
• Oversees groups and directly co-facilitates Alternatives to Violence curriculum in a 26-week group session for male-identified abusers and copies, assembles, and distributes all participant materials.
• Conducts thorough intake and close out of each client, including assessing history of abuse and eligibility for participation in the Partner Abuse Intervention Program (PAIP) and administering all pre- and post-surveys and assessments.
• Provides individual case management to program participants during and after their group participation.
• Regularly checks Alternatives to Violence phone line, returns calls, schedules intakes, and provides information within 24 business hours.
• Refers participants who are not eligible for YWCA ATV to other resources.
• Refers survivors contacted during the intake process to the agency's domestic violence services.
• Maintains thorough client files including completed intake information, program attendance, payment information, and written narratives as warranted.
• Maintains timely communication with court services personnel and reports back client information as required.
• Collects appropriate client fees in accordance with agency protocol.
  
  

Program Management (30%)

• Collaborating with program leadership and input from direct reports, develops long-term and annual plans that identify growth goals and outcomes that ensure continuous quality improvement in program operations and client experience.
• Assists in reviewing and updating program and client policies and procedures and related documentation.
• Manages payment process for all program participants, including collecting program fees, record-keeping, and ensuring fee deposit to the YWCA.
• Assists in assessing, developing, and implementing necessary processes to ensure accurate data capture regarding referral, attendance, participation, and payment.
• Maintains current knowledge of best practices and trends in the field and regularly reviews and updates existing curriculum to implement innovative improvements and ensure appropriate documentation.
• To increase awareness and usage of services, collaborates with the communications team to develop, implement, and monitor communication and advertising strategies, develops social media content and collateral materials, and provide timely information as requested.
  
  

Networking & Community Education (15%)

• Assists in guiding the development of targeted outreach and education to increase referrals for service by partner organizations and increase the utilization of services.
• Establishes and maintains working relationships with area referral sources, especially relevant court services and local police departments and regularly provides marketing materials.
• Maintains a positive relationship with the group host site and ensures access to space and space clean up in accordance with the host site guidelines.
• Represents and speaks about the services of the organization to community organizations.
• Participates in coalitions and committees to form collaborative responses to domestic violence.
• Participates as a trainer in delivering domestic violence training, including but not limited to the state-required 40-hour domestic violence training program and other community-based training on domestic violence.
  
  

Continuous Quality Improvement (15%)

• Assists in the development and manages the implementation of a comprehensive program evaluation process, solicits client feedback, and regularly reports data to staff for review and program improvement discussions; attends quality improvement meetings to report on the planning and outcomes of the clinical services program.
• Manages the timely completion and submission of all reporting and record keeping and implements an ongoing online file audit process to ensure compliance with internal quality assurance and funder guidelines.
• Reviews and monitors ongoing policies and procedures, ensuring alignment with best practices and compliance with Illinois Partner Abuse Intervention Program protocols.
• Assists in developing the annual budget.
• Completes and submits all necessary reporting documentation in a timely fashion.
• Reports on goals and objectives identified in government grants and foundations, as appropriate.
  
  

Supervision (5%)

• Develops, motivates, and maintains a highly functioning team that demonstrates positive morale and adheres to high standards of service delivery.
• Hires a diverse staff in accordance with agency policies and procedures and submits timely, accurate, and completed hiring paperwork.
• Ensures new hires are onboarded in accordance with agency policies and procedures, including, but not limited to, developing, reviewing, and submitting new-hire work plans for those working 20 hours or more per week and training on agency operations, policies, procedures, and job responsibilities.
• Oversees the workflow and productivity of staff, including, but not limited to, maintaining accurate work schedules, reviewing and approving timesheets and activity reports in a timely manner, setting and regularly reviewing professional goals, expectations, and accomplishments.
• Develops staff capacity and morale by providing regular supervision and effective coaching including but not limited to meeting individually with staff working 20 hours or more a week at least twice a month and providing consistent and timely feedback to those working less than 20 hours a week as determined by performance needs, recognizing, and recording staff accomplishments and disciplinary issues.
• Ensures all staff regularly scheduled to work 20 or more hours a week receive a timely annual appraisal within 2 months of their anniversary date and organizes and leads management meetings at least four times per year.
• Controls personnel costs by monitoring weekly schedules, total monthly hours worked, and controlling the use of overtime.
• Maintains current knowledge of best practices in the field and oversees ongoing professional development and required staff certification, ensuring a commitment to high-quality, innovative service delivery. Schedules trainings, maintains attendance, and completes documentation.
• Stays current with agency technology and its proper usage, including, but not limited to, taking the initiative to seek out personal training opportunities, training direct reports on proper usage, and ensuring staff maximize their efficiency with the use of available technology.
• Acts as primary liaison between leadership and direct reports and ensures timely, thorough, and effective organizational communication so staff feel informed and aware of organizational policies, practices, and procedures, and growth. Effectively advocates for staff by regularly soliciting staff input and representing staff needs and interest to agency leadership.
• Ensures all staff understand and adhere to all policies in the Employee Handbook.
  
  

ADDITIONAL DUTIES (5 %)

Intermittently provides emergency backup to ensure adequate coverage of the 24-hour crisis line and residential shelter.

• Attends staff training and participates in agency committees as requested.
• Pursues professional development.
• Understands and adheres to all YWCA Evanston/North Shore procedures and policies, as well as the YWCA Employee Handbook.
• Performs other duties as assigned by management.
  
  

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

MINIMUM QUALIFICATIONS

Education: Master’s degree in Social Work, Psychology, Counseling, or related field

Experience and/or Training:

• At least 3 years of experience working with perpetrators of domestic violence or those who cause harm
• A deep theoretical and practical understanding of the dynamics of domestic violence
  
  

Licenses/Certificates:

• Valid driver’s license and auto insurance
• Successful completion of the Illinois 40-Hour Domestic Violence Training Certificate within 3 months of employment
• Acquisition of the Certified PAIP Professional credential within 12 months of employment
• First Aid/CPR within 6 months of employment
  
  

Technology/Equipment:

• Intermediate proficiency in Microsoft Office Suite
• Reliable access to personal automobile to conduct outreach functions
  
  

Preferred Qualifications

Experience and/or Training:

• At least 6 years of experience working with perpetrators or those who cause harm, with increasing levels of responsibility for service delivery.
• Expert knowledge of the Illinois Protocol for Partner Abuse Intervention Programs guidelines
• Experience in crisis intervention and conflict resolution
• Experience producing written materials that meet professional standards and are accessible to a diverse audience.
• Experience supervising staff or volunteers.
• Experience developing, coordinating, or managing programs.
• Experience communicating with a broad audience of stakeholders, including donors, organizational partners, corporate partners, residents, and other stakeholders.
  
  

Language: Fluency in Spanish.

Licenses/Certificates:

• LCSW, LCPC
• Illinois 40-Hour Domestic Violence Training Certificate
• Certified PAIP Professional credential
  
  

Technology/Equipment:

• Intermediate proficiency with virtual services technology
• Intermediate proficiency with online case management systems
  
  

PHYSICAL AND MENTAL DEMANDS

Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%).

• Occasional nights and weekends are required for events or meetings
• Occasional local and intermittent statewide travel required
• Tolerance of prolonged and continuous stationary periods at a desk/computer
• Occasionally required to stand, walk, climb stairs, reach with hands and arms, and reach above shoulders
• Occasionally required to push, pull, lift and/or move up to 10 pounds
• Must be able to move about the facility
• Must be able to operate controls for computers and other equipment
  
  

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT

• This position conducts work at off-site venues in shared spaces.
• Employee may be required to share office space or work in an open office cubicle.
• Employee may be required to work from home.
• Employee will occasionally have meetings or work in other locations.
  
  

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

• Note: YWCA is committed to pay range transparency. Candidates are offered compensation based on how their qualifications meet those of the position.
  
  

Salary Description

$58,373 - $71,344 / Yearly