Field Service Supervisor - #1413573
Steffes
Date: 10 hours ago
City: Midland, TX
Contract type: Full time
Job Details
Description
Position Summary:
This role is responsible for leading a team of field service technicians to resolve technical product issues with customers. The ideal candidate will have a strong working knowledge of electrical systems, plumbing, metal fabrication, mechanics, welding, construction, and transportation.
Steffes Core Values
Description
Position Summary:
This role is responsible for leading a team of field service technicians to resolve technical product issues with customers. The ideal candidate will have a strong working knowledge of electrical systems, plumbing, metal fabrication, mechanics, welding, construction, and transportation.
Steffes Core Values
- Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
- Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
- Teamwork: We believe people achieve much more by working together.
- Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
- Safety: We view our co-workers as family members of our business and strive to ensure safety for all.
- Humility: We recognize and appreciate strengths and contributions beyond oneself. We are modest, genuine, and authentic.
- The Field Service Supervisor supervises, hires, trains, and manages field technicians.
- They will act as the primary training resource for the field team.
- Respond to customer calls, assess the customer calls, make decisions on appropriate action plans and dispatch service technicians to oilfield locations.
- Works with customers to understand their needs. Examples include pricing, information needed on invoice, contracts, work hours, new product ideas, product needs, product improvements, etc.
- Travel as needed to customer sites.
- Assist in handling customer disputes for billing.
- Assist in developing procedures for the work being performed.
- Assist in conducting safety meetings and assuring work is being done safely.
- Verify tickets are being filled out completely and accurately by field technicians.
- Assist with inventory management of supplies and service parts.
- Assist in developing and following a budget for the department.
- Ensures employees have appropriate equipment, PPE, and resources to do their job.
- Establishes schedule for inspecting and documenting all field services work.
- Ensures full awareness of, and compliance with, the requirements of all relevant company/customer handbooks, procedures, safety, and emergency procedures.
- Interacts with others in a professional manner.
- Performs any other delegated duties considered appropriate to maintain the efficient running of the department.
- Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
- Support and help develop their team with professional development short- and long-term goals.
- Helps company meet its Strategic, Quality and Safety objectives.
- Other duties may be assigned.
- Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
- Environmental, Health, Safety (EHS) – Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
- Quality – Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
- Conduct - Demonstrate and support the Steffes Code of Conduct.
- Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
- Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
- Striving to deliver the best quality in daily work.
- Promoting a positive image of Steffes and its products.
- Being timely and punctual in attendance and following all policies and procedures.
- High School Diploma or GED required.
- Associate degree preferred.
- 3 years recent oilfield experience strongly preferred.
- 3-5 years of hands-on plumbing, electrical, fabrication, mechanics, welding, construction, and transportation experience is preferred.
- Minimum of 2 years supervisory experience
- Must possess a clean driving record with current license.
- Proficient in various computer programs including MS Office products and dispatching systems. OR
- An acceptable combination of education and experience
- This position requires walking, sitting, or standing to a significant degree.
- Must have the ability to lift 70 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 100 pounds.
- Must have the ability to climb ladders and/or stairs.
- Stooping, crouching, kneeling, and bending.
- Handling, feeling, and gripping would be required for some activities.
- Visual acuity is required to inspect work completed.
- This role may be subject to internal and external environmental conditions.
- Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.
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