Manager Digital Workplace - #1413643

Overview

Discover greater levels of performance. With over 1,200 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.

THE IMPACT YOU CAN HAVE

The Digital Workplace Manager role is responsible for maintaining, evolving, and enhancing technology capabilities for Ulta Beauty’s Store Operations portfolio. This individual serves as the subject matter expert (SME) and primary business liaison with IT collaborating cross-functionally to document business requirements, manage defects, perform user acceptance testing, and coordinate deployment schedules. Additionally, this individual will lead change management, process documentation, and promote user adoption of technology solutions with field teams. Primary areas of responsibility include point of sale (POS), digital workplace application(s), mobile inventory application, services booking, network infrastructure, and associate enablement applications. This individual will utilize intellectual curiosity and thought leadership to identify trends and patterns in data while partnering with cross functional business partners to deliver quantifiable results.

YOU'LL ACCOMPLISH THESE GOALS BY:

The Store Systems Business Manager is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

• Adapt and apply various delivery methodologies including Agile, SCRUM, Waterfall, and Lean
• Collaborate with project team to build business cases, create user stories, and document process flows, including cost/benefit analysis, risk assessments, project scope and development of project plan and supporting artifacts
• Produce and prioritize requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of documentation
• Serve as primary liaison between key business leaders/stakeholders and technology to bridge requirements and solutions, review and approve change requests, as well as assess/monitor timelines, SLAs, user adoption, and customer satisfaction
• Participate in development of test plan, testing, implementation, and training activities
• Create training, documentation, and communication used to educate field leaders and executives on technology changes such as enhancements, features, and bug resolution
  
  

Process

• Manage execution of large complex projects, project schedules, reporting variances along with planned corrective action
• Lead business project teams in implementing and applying standard processes for change, risk, and issues management, as well as quality assurance and product deployments
• Perform ad hoc data analysis and synthesize results to identify trends and thematic issues
• Facilitate training and testing for implementation of new systems and processes
• Primary point of contact for ticket escalation, resolution, and reporting
  
  

The Essentials Of Success

• Bachelor’s degree in business or computer science, or related field of study, or 6+ years of equivalent work experience
• Professional certifications such as Certified Scrum Master (SCM), Information Technology Infrastructure Library (ITIL) Framework, or Project Management Professional (PMP) are desirable assets
  
  

Experience

• Success in designing, deploying, and modernizing systems, as well as implementing digital technology solutions across all channels that touch the associate and guest experience
• Deep understanding of the business, with an insight into strategy, levers, and the impact as well as a strong technical acumen
• Strong knowledge of project management lifecycle and industry-leading practices/methodologies
• Demonstrated product development lifecycle and execution experience, coupled with a proven track record of leading projects to obtain tangible business results within the retail and/or salon services industry
  
  

Skills

• Excellent verbal and written communication skills; capable of articulating intricate issues
• Proficiency with Microsoft suite including Excel, PowerPoint, SharePoint, Project, Word, and Visio
• Demonstrated proficiency with Atlassian software tools, including Jira and Confluence
• Expertise in navigating requirements based on waterfall and agile project delivery methodologies
• Aptitude to influence colleagues, peers, and cross-functional teams throughout the organization
• Demonstrated strong interpersonal, analytical, and problem-solving skills
• Ability to perform and remain organized in a fast-paced, deadline-drive environment
  
  

Special Position Requirements

• Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Ability to travel, including overnight stays, as required (5%)
  
  

The pay range for this position is $88,200.00 - $ / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.