Manager-Account Development - #1414355

• Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database
  

• Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations

• Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives

• Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients
  

• Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)

• Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
  

• Seek opportunities to up-sell and cross-sell commensurate with the needs of the client

• Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs
  

• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

• Strong customer relationship building skills to follow through and motivate clients to act
  

• Effectively identifies client needs to configure solutions that address client requirements and deliver value
  

• Overcomes objections and resistance to proposed solutions with key client decision makers
  

• Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
  

• Proactively and consistently demonstrates the value of partnering with American Express
  

• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
  

• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
  

• High learning agility

• Intellectually curious

• Collaborative and growth mindset

• Personal accountability

• Compliance focused
  

• Bachelor's degree preferred

• Excellent sales experience, 3 - 5 years minimum

• Experience partnering with clients across various markets / industries

• Experience in a highly-regulated industry
  

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.