District Operations Team Leader - Great Lakes - #1414849

Eaton’s Engineering Service & Systems Division is seeking a District Operations Team Leader to join our team. This role can be located out of Parma, OH or Southfield, MI. Relocation assistance will be provided.

The expected annual salary range for this role is $108,749 - $159,499 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Eaton’s Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

What You’ll Do

• Manage projects and delegate assignments to field employees and engineers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations.
• Act as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface.
• Provide coordination on service programs to optimize customer service and market penetration.
• Answer application questions and provide sales support.
• Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district.
• Support and develop training plans and direct reports creating a strong talent bench to enhance DOC’s ability meet strategic goals and exceed customer expectations.
• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and nonhazardous materials.
• Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month.
• Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff.
• Handles escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
• Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner.
  
  
  

Qualifications

Basic Qualifications:

• High School Diploma or equivalent from an accredited institution or higher
• Minimum of three (3) years of experience with leading large service engineering projects or 3+ years of management experience leading large service engineering, construction, utility, or other applicable projects, or three + years of management experience in another field.
• Must be authorized to work in the United States without company sponsorship now and in the future
• Must have a valid driver's license
  
  
  

Preferred Qualifications

• Knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities.
• Electrical Contractor’s license
• Professional Engineering license
• General Contractor’s license
  
  
  

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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