Front Desk Staff - #1414918

Come help us build Pickleland! 

Our goal is to become the best pickleball facility in Austin. As the Happiness Coordinator and Front Desk Staff, you will help us create a delightful customer service experience when a customer walks in the door. 

Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we'd love for you to join our team.

Learn more about our team.

• Provide awesome customer service
• Greet and welcome members and guests in a warm, friendly and professional manner.
• Answer phone calls and in-person inquiries and/or address complaints.

Operations

• Manage the front desk, including point-of-sale transactions, and inventory with direction from management
• Process membership registrations, court reservations, cancellations/refunds, and facility rentals.
• Monitor and assist open play groups
• Assist with administrative tasks, such as filing, data entry, and record-keeping.
• Promote other services of the club, such as coaching, pro shop merchandise, and special events.
• Work special and private events as needed, helping with vendor/catering setup and teardown.
• Ability to sell merchandise, including paddles, lessons, and memberships.

Organization and Cleanliness

• Maintain a clean and organized front desk area.
• Clean all surfaces, tables, bathrooms, and courts
• Process deliveries and manage the distribution of messages.
• Restock merchandise and supplies.

Safety

• Ensure visitors’ adherence to all facility policies and procedures.
• Ensure liability waivers are completed by all visitors before entering the facility.
• Write incident reports for accidents and injuries and communicate them to the appropriate personnel.

Fun

• Sub-in for pickleball when there are not enough people at the facility.
• Oversee open play and coordinate level play.
• Come up with creative ideas to make Pickleland even better.
• Delight our customers – Go the extra mile to make someone’s birthday that much more special, make someone feel extra welcome.
• Help develop Pickleland’s online and social media presence.

• Age 18+
• Must love pickleball
• [Required] Familiarity with the game, rules, and customs of Pickleball. 
• [Required] Desire to keep growing in your pickleball player journey
• Outgoing and friendly personality.
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• Strong customer service orientation.
• Can you put yourself in the shoes of an avid pickleballer who plays daily and also in the shoes of someone who is playing for the first time? 
• Proficiency working on the computer
• Ability to multitask and work in a fast-paced environment.
• Dependable and reliable.
• Great at remembering names and faces
• Successful completion of a background check may be required
• [Bonus] Familiarity with court scheduling software (such as PlaybyPoint, CourtReserve, PodPlay, etc)
• [Bonus] CPR certified
• [Bonus] TABC (Texas Alcoholic Beverage Commission) certification 

• Ability to sit or stand for extended periods.
• Capable of lifting up to 25 pounds occasionally.
• Bending, stooping, lifting, and pulling occasionally.
• Capacity to work for extended periods in a noisy environment.

• Available to work variable shifts
• Full-time is 35-40 hours a week
• Part-time is 15-20 hours a week

• $12/hr 
• Plenty of Discretionary bonuses available based on paddle sales, membership sales, etc
• Free Pickleland Membership to play after work or on days off