Lead Customer Service Associate - #1415079
UNC Finance and Operations
Date: 8 hours ago
City: Chapel Hill, NC
Contract type: Full time
Receives service requests via telephone, email, or on-line for all work to be completed or administered by Facilities Services. Ensures that requests are correctly funded, prioritized, and assigned for all types of services requested. The Customer Service Associate screens, triages, and processes requests via the AiM work management system. Work requests are then initiated and directed to the appropriate group responsible for the requested maintenance, repair, or alteration of campus facilities or equipment.
The Lead Customer Service Associate also provides on-site leadership to one or more Customer Service Associates which includes providing training, coordinating daily routines and the work assigned to the Customer Service team by the Asset Manager; and monitoring workplace safety. The Lead Associate may also serve as a liaison to campus customers in conjunction with the Asset Manager
The Lead Customer Service Associate also provides on-site leadership to one or more Customer Service Associates which includes providing training, coordinating daily routines and the work assigned to the Customer Service team by the Asset Manager; and monitoring workplace safety. The Lead Associate may also serve as a liaison to campus customers in conjunction with the Asset Manager
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