Specialist 2 - Sales Development - #1336179

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

Position: Specialist 2 Date: April, 2023
Company: JTB Hawaii Travel, LLC Reports To: Manager – Sales Development
Division: Hawaii Sales Development Direct Reports: NA
Department: Sales Development Job Rank: 4
FLSA Status: Exempt Salary Grade: 9

Dayforce Code: Hawaii-Specialist2-Sales Development

PRIMARY RESPONSIBILITIES: Under general direction of Manager, Sales Development department, execute policies and procedures set forth by the. Sell, plan, develop, coordinate, and negotiate contracts for new revenue sources. Oversee the total planning, purchasing, set-up, information distribution, etc. of all sales products. Monitor department goals and work flow to obtain optimum efficiency and economy of operations and maximize profits.

Percent Time Spent Essential Functions
20%
Marketing

1. Research, review tour and customer requirements, and utilize information to create related programs for the worldwide market.
2. Keep track of products sold monthly, Prepare preliminary monthly products passenger head count reports.

60%
Sales Development

1. Plan, sell, organize, arrange, coordinate, and create new revenue sources for various group tours and individual customers, such as optional tours, products, transportation, meal, admission, etc. Transmit details of tour arrangements to all departments of JTB Hawaii, sales offices in Japan and related offices.
2. Contact, consult, and negotiate with business partners to create new revenue sources. Research information related to special products. Respond to inquiries from all clients and provide updated information to related personnel; office staff and/or clients.
3. Have own clients(partners) company assigned, respond to inquiries, resolve their issues and concerns, sale JTB products & services and bring a profit from them to achieve the target company required. Operate the business received from existing clients such as Docomo and JCB, together with team members, and aim to expand revenue.
4. Arrange advertising contracts and override Commission contracts with clients and various B2B agents. Determine rates, check vendor’s insurance, create cancellation policies, check contents, booking procedures, etc. Determine omiyage rates and product line-up.
5. To promote our services, update JHI corporate website, new OLIOLI website, JHI web, My Bus web, Superstar, etc. Compile relevant data for research and marketing purpose.
6. Promote filming coordination support services, aim to expand business and increase revenue by providing filming and location coordination services for TV, commercials, YouTube movies, online” live”, etc.
7. Provide promotional services, corporate PR advertising, PR events, planning and creative services to generate business. Aim to handle total coordination of export promotion PR.

10%
Inter-Department
Collaboration

1. Review business partner contracts and rates to ensure that information is correct for annual and seasonal programs with all contracted parties.
2. Update and maintain optional tour/omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc. for publishing of JTB tariff.
3. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (waiver forms, floor plans, etc.).
4. Analyze, support and resolve work problems, respond to and assist staff in resolving work issues.
5. Support services for JTB Japan Group, providing services that can only be provided locally. (Rurubu related services, etc.)

10%
Cross- Departmental Collaboration

1. Communicate with departments to resolve customer claims and complaints. Process charge waiver requests. Periodically meets with contract accounts to negotiate rates and conditions, or problems; report problems to upper management.
2. Establish and maintain a viable communication network and good relationships with business partners and Japan offices.
3. Communicate in person, by phone, fax, or e-mail with vendors to verify information; check on quality and complaints. Take initiative role in quality control. Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours.
4. Coordinate with other departments and divisions in promotion and development of new programs.
5. Coordinate the maintenance of updated and revised information to be distributed to external sources via JTB Hawaii’s websites and commissioned external websites. Coordinate with other departments to collect, correct, and edit the information, and to translate to Japanese/English context, if necessary; upload the data in a timely manner according to established procedure.
6. Collaborate with other divisions/department on events organized by the company (Honolulu Festival, Honolulu Marathon, Goodwill Foundation Golf Tournament, etc.)

Secondary Functions:
1. Process charge waiver requests.
2. Conduct departmental meetings.
3. Assist other departments or sections during peak periods as required.
4. Assist in coverage in the absence of staff.
5. Pick up and deliver documents, tour brochures, rack cards, etc.
6. Perform other duties as assigned.

Knowledge, Skills, and Abilities:
1. Bachelor’s degree or equivalent.
2. Possess three (3)to five (5)years’ work experience in travel/hospitality and tour planning industry.
3. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
4. Possess strong management skills and ability to enforce Federal, State, and company regulations.
5. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
6. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
7. Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
8. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
9. Able to solve problems and deal constructively with conflict.
10. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
11. Possess basic math skills including usage of 10-key calculator.
12. Possess valid Hawaii driver’s license with clean abstract.

Working Conditions:
Working Hours
1. Normal business hours: 8:00 AM to 5:00 PM, Monday through Friday, weekends and holidays, as deemed necessary.
2. Regular attendance at the workplace is required.

Working Environment
1. Air-conditioned office.
2. Work in large, open room with approximately 50-60 employees and multiple computer consoles.
3. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust.

Equipment Used
1. In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
2. May use company car, if authorized, and camera for site inspections.

Physical and Mental Demands
1. Constant – pulling/lifting/carrying less than 25 pounds, vision;
2. Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
3. Occasional - pushing, running, stair climbing, bending, overhead reach;
4. Seldom – twisting, side bending;
5. Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.

Communication Demands
1. Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
2. Not applicable – supervising others, training/giving verbal instructions.
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JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.