Social Enterprise Account Manager - #1336621

Function: The Social Enterprise Account Manager plays a pivotal role in fostering and managing relationships with partners for the Community Food Bank (CFB). They will collaborate with internal teams to ensure seamless delivery, address partner challenges and identify opportunities for partner growth. This includes providing excellent service and support to ensure partner satisfaction that leads to long-lasting and trusted relationships.

Duties and Responsibilities:

• Cultivates and maintains strong relationships with key decision-making partners, understanding their needs and goals within the social enterprise sector.
• Serves as the primary point of contact for partners and other internal departments, ensuring timely responses to inquiries and addressing any concerns or issues that may arise.
• Develops and implements strategic account plans to drive growth and retention, aligning with the mission and values of the social enterprise.
• Collaborates cross-functionally with internal teams by meeting regularly to discuss progress and ensure partner requests are fulfilled to their satisfaction.
• Identifies opportunities for upselling or cross-selling additional products or services to existing partners, maximizing revenue potential.
• Monitors key performance metrics to track partner satisfaction, engagement levels, and overall account health.
• Manages pricing by meal and contract type, ensuring updates to meal pricing annually.
• Provides regular reporting and insights to partners, highlighting the impact and value generated through their partnership with the social enterprise.
• Stays informed about industry trends, best practices, and regulatory changes affecting social enterprises, and educate partners accordingly.
• Leads strategic discussions and presentations with partners, showcasing the social impact and value proposition of the enterprise's products or services.
• Acts as a brand ambassador for the social enterprise, attending conferences, events, and networking opportunities to expand partnership base and promote awareness of the organization's mission.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of managing enterprise accounts for partner satisfaction and growth.
• Knowledge of aligning partner needs with the organization's business goals.
• Skills in tracking key performance metrics.
• Skills in leading strategic discussions and presentations with partners.
• Ability to collaborate with cross-functional teams.
• Ability to make informed decisions and contribute to proactive issue resolutions.
• Strong team management and leadership skills.
• Analytical and able to set and measure goals and results.
• Ability to effectively communicate with employees, volunteers, donors, and businesses.
• Strong time and management skills, long range planning and ability to 'see' roadblocks in advance.
• Ability to work without a high-level of direction.
• Strong written and verbal communication skills.
• Demonstrated interest in learning internally and externally and incorporating new information into role.
• Ability to work with people from diverse economic, social, and political backgrounds.

Minimum Qualifications:

• Four (4) years of experience in business principles, marketing strategies, and customer relationship management.
• Two (2) years of staff management and supervisory experience.
• Bachelor’s degree in Business, Marketing, Communication or a related field or relevant experience.
• Intermediate proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.).
• For company insurance purposes, at least 21 years of age; possess a current Arizona Driver’s License with a safe driving record.

Preferred Qualifications:

• Experience working or volunteering at a nonprofit and/or food bank.
• Bilingual in English and Spanish.

Physical Requirements:

• Light Work ability to exert 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Expectations:

CFB is committed to providing employees with an environment in which the Core Values of Respect, Integrity, Accountability, Collaboration, Excellence, Innovation, and Social Justice are supported and encouraged.

CFB works diligently to maintain a culture of fairness, responsibility, trustworthiness and teamwork to advance our mission: We change lives in the communities we serve by feeding the hungry today and building a healthy, hunger-free tomorrow.

The CFB is a drug and tobacco free work environment.

CFB is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.