Guest Service Agent - #1337228

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk-related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m.
• Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• With your can-do spirit and unique personality, you will shine at Drury Hotels.
• We seek friendly, highly organized communicators and multitaskers with these qualifications.
• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

What you can expect from us:

• Incentives - Quarterly bonuses (we succeed together.)—shared for all based on hotel results
• Health and well-being - Medical, dental, vision, prescription, life, and disability
• Retirement - Company-matched 401(k)
• Work-life - Flexible spending accounts, Team Member Assistance Program, paid time off, and hotel discounts
• Career growth - Mentorship, cross-training, development plans, management training, and more—60% of management positions promoted internally
• Award-winning - Ranked among Forbes’ Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that’s a record.)

Rise. Shine. Work happy.