Account Manager - Remote - #1340387

**Account Manager - Healthcare Services**

Introduction

Are you someone who thrives on helping others and fostering a culture of excellence? We're a dynamic and growing company in the hospitality industry, seeking an exceptional individual to lead our Valet and Parking services at busy healthcare and hospital locations. This role offers not only the opportunity to grow within our company but also to make a meaningful impact on our clients' experiences.

Role Overview

As our Account Manager, you will be responsible for overseeing all aspects of our valet and parking operations, ensuring exceptional service delivery and client satisfaction. This role is ideal for someone who is passionate about developing high-performing teams, driving operational excellence, and contributing to the profitability of our accounts.

Key Responsibilities

• **Team Leadership:**
• Cultivate a positive and collaborative team environment that aligns with our company's mission, vision, and values.
• Oversee the recruitment, onboarding, and development of team members, including performance reviews and managing disciplinary actions when necessary.
• Step in to cover staffing needs and ensure seamless service delivery.
• **Client Satisfaction:**
• Regularly engage with clients to understand their needs and ensure our services exceed their expectations.
• Handle escalated customer inquiries and complaints, documenting and resolving issues promptly.
• **Operational Excellence:**
• Develop and implement account-specific procedures to optimize efficiency and service quality.
• Ensure accurate revenue collection and documentation.
• **Financial Responsibility:**
• Manage budgets, reduce expenses, and conserve resources to maintain site profitability.
  
  

Qualifications

• **Customer Service Excellence:** Able to provide exceptional service with a positive attitude.
• **Management Skills:** Demonstrated ability to lead and mentor a team.
• **Problem-Solving:** Proven track record of proactively solving problems and making sound decisions.
• **Communication:** Excellent verbal and written communication skills.
• **Leadership:** Strong leadership abilities with the capacity to de-escalate tense situations.
  
  

What We Offer

• A supportive and growth-oriented work environment.
• Opportunities for personal and professional development.
• A role that directly impacts the success of our operations and the satisfaction of our clients.
  
  

Join Our Team

If you're passionate about leading a team, delivering exceptional service, and driving operational excellence, we'd love to hear from you. Apply today and take the first step in your rewarding career with us!

• We are proud to be an Equal Opportunity Employer (EOE).
  
  

Employment Type: Full-Time