Customer Service Representative - #1399197

About

Earthscape wood playground structures and sculptures have grown larger, taller, more technical, and more intricate to maximize play value. Now, Earthscape is a leader in the renaissance of custom playgrounds, incorporating natural materials, creative site-based design, and the highest quality construction.

Job Overview

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.
  
  

Experience & Qualifications

• Experience with Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
• High school diploma or equivalent.
• 1-year related experience, preferably within a call center environment.
• Strong customer service skills and the ability to resolve issues satisfactorily.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.
  
  

Benefits

Health Insurance

Paid Vacation

Work from home