Guest Services Director - #1399895

Merrill Family of Senior Living Communities, a privately-owned family company with a proud history of success, is currently hiring a Guest Services Director at Merrill Gardens at Renton Centre in Renton, Washington.

If you want a career with kindness and are a team-focused individual with a deep commitment to customer service, please start the online application process to become part of the Merrill family!

We offer our employees:

• Highly competitive pay!
• Benefits that include medical, dental, vision, 401(k) with generous company match, vacation & sick time, holidays, and more!
• A free daily meal!
• Tuition Reimbursement!
• A stable career with a long-term company committed to our team members for 30 years.
• A rapidly growing company with opportunities for advancement!
  
  
  

Our Guest Services Directors are responsible for:

• Maintains a high degree of resident satisfaction through delivery of an extraordinary guest service experience. Responding to residents' needs and anticipating their unstated ones.
• Responsible for the creation, execution and upkeep of the Community Guest Services Directory.
• Ensures the buildings, grounds and property are up to the community standards through the oversight of the housekeeping services.
• Develops and maintains relationships in the community with local business partners and organizations that will enhance the lifestyle and programming of the community.
• Manage all guest relations staff including Concierge, dining room, housekeeping, and activities staff to
• ensure that residents are active, engaged and content with the services provided.
• Coordinates and manages communication between residents and staff and follows up to ensure we resolve
• resident issues.
• Keeps current on competitive projects and programs in the marketplace.
• Assists General Manager with hiring, supervision direction and motivation for all department heads,
• supervisors and team members. Maintains superior training and morale. Ensure training programs are effectively executed aimed towards flawless, professional and high-class guest services.
• Promptly notifies the General Manager of emergencies and situations beyond the scope of your capabilities.
• Provides appropriate reports
  
  
  

SECONDARY DUTIES

• In conjunction with the General Manager, helps to develop annual operation and capital budgets.
• Develops and maintains a positive image in the community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies
• Other duties as assigned
  
  
  

If you are someone with:

• College degree preferred.
• 3 years of management experience
• Experience managing a budget.
• Experience with decision making and problem solving.
  
  
  

Actual pay rate within stated pay range is determined based on relevant factors in compliance with state and local wage laws.

Consider applying to become a Guest Services Director with the Merrill Family of Senior Living Communities!

Yes, You Can have a meaningful Career!

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Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.

Merrill Gardens at Renton Centre is an Equal Opportunity Employer