Harley-Davidson & Powersports Business Manager / F&I - #1401912

Elway Dealers


Date: 21 hours ago
City: Greeley, CO
Salary: $85,000 - $150,000 per year
Contract type: Full time
JOHN ELWAY HARLEY-DAVIDSON / WILD WEST MOTORSPORTS

Full Job Description

Summary Description

Direct responsibility for the Finance and Insurance operations (Business Office) working directly with the Motorcycle Sales Department.

Key Result Areas

  • Business office operations
  • Compliance with local, state and federal law
  • Maintain a collaborative working relationship with other dealership departments
  • Customer service with an emphasis on creating a WOW experience for our customers and ensuring we maintain a CXI score above industry average


Major Duties and Responsibilities

  • Business office operations
  • Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.
  • Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.
  • Establish and maintain good working relationships with several finance sources, factory and otherwise.
  • Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
  • Analyze departmental activities and practices effective problem-solving techniques.
  • Submit paperwork to and obtain approval from finance sources on all finance deals.
  • Maintain files of active insurance and financial agencies. Prepare monthly penetration reports on finance penetration.
  • Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
  • Maintain a collaborative working relationship with other dealership departments
  • Act as a liaison to all departments in matters concerning Finance and Insurance.
  • Assist and support overall company policies and procedures and support the dealer’s philosophy.
  • Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
  • Provide supplemental assistance to a salesperson in the Motorcycle Sales Department. Work in conjunction with the sales team.
  • Customer service
  • Ensure high levels of Customer Service.
  • Motivate entire staff to assure quality customer service to all clients.
  • Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
  • Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
  • Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
  • Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
  • Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.
  • Other Duties as assigned.


Supervisory Responsibilities

  • Ability to make strong independent decisions and the demonstrated ability to learn quickly.
  • Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
  • Establish and maintain an efficient, organized, clean and professional business office.
  • Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.


Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Meet or exceed sales quotas on a regular basis.
  • Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.


Qualifications & Job Requirements

  • Must have the ability to get along with a wide customer base.
  • Excellent communication skills and demonstrated “closing skills”.
  • Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Computer literate with typing skills and open to learning new software and computer programs.
  • Able to work effectively and courteously over the phone.


Physical Demands

  • The noise level in the work environment is occasionally loud.


Working Conditions

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.


Job Type: Full-time

Pay is base + commission

Job Type: Full-time

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • 401K

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