Patient Logistic Transfer Specialist- Case Management - #1402019

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Summary

The purpose of this position is to provide direct coordination of inter-hospital transfers through comprehensive evaluation, planning, implementation and comprehensive review of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities.

Responsibilities

• Incoming Transfer Requests- Continually monitor work list(s) and incoming/outgoing requests to appropriately triage patient transfer requests. Conduct and document evaluation of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per established workflows.
• Logistics Management- Collaborate with Bed Control and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, transportation to include transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate. Facilitate community requests for hospital services to include direct admits and urgent care coordination based on departmental guidelines.
• Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills to repair missed expectations when possible. Uses service recovery scripting and techniques. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team’s mission.
• Efficiency- Utilizes Clinical Appropriateness guidelines via established medical necessity criteria products and/or departmental guidelines of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical request of medical necessity.
• Documentation- Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identifies Avoidable Delays and documents causes for delay consistent with department standards. Uses established processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations and work rules.
  
  

Other Information

Education Requirements:

• Bachelors Degree in Nursing or other Human Services field
  
  

Licensure/Certification Requirements

Professional Experience Requirements:

• Three (3) years of clinical experience required.
  
  

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Case Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No