Admissions Coordinator - #1402890

Join Our Mission to Create Joy and Heal Generations!

Location: 3133 W Frye Rd Suite 525, Chandler, AZ 85226 (This position is fully on-site.)

Schedule: Sunday, Monday, Tuesday, Wednesday 8:00am - 6:30pm & Wednesday, Thursday, Friday, Saturday 8:00am - 6:30pm

Starting Hourly Pay: $24.00 an hour

Are you passionate about mental health and ready to make an impact? Embark Behavioral Health is looking for a dynamic Admissions Coordinator to guide families through the admissions process and connect them to life-changing treatment. If you’re eager to help others and excel in a dynamic environment, apply now!

Responsibilities

• Serve as the first point of contact for families, providing compassionate support.
• Conduct initial assessments to understand prospective clients’ needs.
• Manage the admissions process and coordinate with internal teams to ensure a smooth experience.
• Utilize CRM software (Salesforce) to track interactions and ensure compliance.
• Engage with families over the phone, using empathy and active listening to build rapport.
• Demonstrate a proactive approach in providing families with the information and solutions they need to establish care with Embark, ensuring their needs are met and barriers to care are addressed effectively.
  
  
  

Qualifications

• Bachelor’s degree in social sciences or a related field strongly preferred.
• 2–8 years of experience in sales, customer service, admissions, or call center environments is strongly preferred.
• A background in healthcare, medical sales or retail is a plus!
• Outstanding phone and communication skills with a knack for problem-solving.
• Strong working knowledge of insurance verification and benefits is preferred.
• Strong organizational skills, emotional resilience, and a passion for helping others.
• Proficiency in CRM systems and tech-savviness.
  
  
  

Benefits

• Robust Benefits Package including medical insurance with a generous company contribution toward a high-deductible plan, dental and vision insurance, voluntary life and AD&D insurance, long-term disability coverage, 401(k) with company match, paid parental leave, and access to our Employee Assistance Program (EAP) for additional support.
• Opportunities for professional growth in a supportive environment.
• A culture of inclusivity – we welcome diverse backgrounds and perspectives.
  
  
  

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.