IT Support Intern - #1403678
Cannon Security Products
Date: 4 weeks ago
City: Las Vegas, NV
Contract type: Intern
Job Title: IT Support Intern
Job Description and Responsibilities:
Position Overview: Basic support role for the Information Technology department. Responsibilities include supporting internal customers via phone/email/chat, troubleshooting issues, and performing setup and installations while maintaining a help desk system. Work alongside team members to assist operations in multiple locations in both US and Mexico.
Key Responsibilities:
Job Description and Responsibilities:
Position Overview: Basic support role for the Information Technology department. Responsibilities include supporting internal customers via phone/email/chat, troubleshooting issues, and performing setup and installations while maintaining a help desk system. Work alongside team members to assist operations in multiple locations in both US and Mexico.
Key Responsibilities:
- Provide first and second level problem resolution.
- This position is based in our Las Vegas Office. This is not a work from home position.
- Handle all incoming IT Support calls, emails, and tickets; triage issues as they arrive and route issues to relevant departments.
- Deploy all new hire workstations and equipment ahead of time.
- Regular maintenance, monitoring, and troubleshooting of all company workstation systems.
- Workstation software and hardware installation, maintenance, support, and inventory.
- Provide excellent customer support to on-site and remote employees via phone and/or remote desktop sessions.
- Assist in the development of network and server infrastructure.
- Performs other duties as assigned.
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