CX Program Manager - Remote - #1404053

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At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together .

We are seeking an experienced CX Program Manager – VoC Platform Administrator to oversee the deployment and management of our survey program. In addition, the candidate will have experience in general survey design and execution. These surveys either collect insights as standalone projects or measure touchpoints and journeys across the provider’s experience with UnitedHealthcare. The ideal candidate will have experience coordinating intercept deployment and collaborating with cross-functional teams – including business owners/leads, product owners/managers, software engineers/developers, and leadership. You will help to ensure the seamless deployment and operation of these feedback mechanisms to drive improved provider experience solutions.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Accountable to demonstrate extreme ownership for the day-to-day management and administration of the VOC platform including user accounts, permissions, system configurations, directory, automations, and data connections
• Stay ahead of the curve by implementing new VoC Platform features and updates to enhance the platform's functionality
• Continuously optimize the VoC platform to support the organization's dynamic research and insights needs
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Proven experience (5+ years) as an XM/VoC/Qualtrics Platform delivery role or in a similar role managing experience management tools
• Experience in supporting large-scale survey initiatives within global organizations
• Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
• Strong analytical and critical thinking skills with an eye for detail
• Possess deep expertise in building data visualization dashboards to effectively communicate insights and drive decision-making
• Knowledge of HTML, CSS, JSON, JavaScript, APIs, and data engineering best practices
• Exceptional communication and collaboration skills to engage with diverse stakeholders, including technical teams and end-users
• Tech savvy, with a passion for learning innovative technology systems and tools
  
  

Preferred Qualifications

• Certification in CCXP, Qualtrics, Medallia, XM, or related platform
• Experience in XM Discover Text Analytics or related text analytics tool/platform
• Experience in Market Research and/or the Healthcare industry
• Knowledge of analytics tools and statistical methods to derive actionable insights
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.