Branch Manager - Castle Rock - #1404420
Premier Members Credit Union
Date: 3 weeks ago
City: Castle Rock, CO
Contract type: Full time
Position Summary
Responsible for directing and administering the operational efforts of the
branch. Ensures established policies and procedures are followed. Actively
participates in business development events and community involvement to drive
business into the branch. Oversees provision of a full range of services to
customers and prospective customers. Ensures customers are promptly and
professionally served. Trains, coaches, directs, and supervises branch staff.
Essential Functions
Live our mission and corporate philosophy on a daily basis: Build
Relationships and Add Value Everyday B.R.A.V.E.
Build member relationships that deliver value and demonstrate that we care
Foster a positive environment through delivery of exceptional member
experiences and efficient branch operation
Present oneself in a professional manner in all interactions and
communications while displaying the highest level of quality, honesty,
integrity, and confidentiality
Promotes an effective team relationship between the contact center, other
branches, departments and members by providing the highest quality of
professional and courteous service
Responsible for the effective and efficient performance of branch sales
performance and operations
Provide leadership and direction to the team. Act as a positive role model to
staff and support staff in improving performance. Foster an environment
conducive to high morale and teamwork within the department.
Foster a positive environment through delivery of exceptional member
experiences and efficient branch operations
Determine appropriate staffing levels based upon member flow for service and
transactions
Supports other Branch Managers and their teams in their absence in all aspects
of daily operations, sales, employee engagement and performance and member
service
Have a hands-on approach and be committed to the expansion and success of the
business by implementing strategies and tactics that increase productivity and
enable sales targets achievement
Performs outside Business Development and participates in our Community
Outreach programs
Ensure branch personnel are well trained in all phases of their jobs
Complete orientation for new employees entailing branch procedures and
expectations
Track individual sales and operational progress to discuss in coaching
sessions on a regular basis
Conduct performance appraisals for staff
Build employee relationships that provide a challenging and fulfilling
workplace
Bring out the best in branch personnel by providing training, coaching,
development and motivation.
Monitor, provide feedback and correct errors, balancing problems and any
other employee performance issues and issues within the branch to provide
feedback Participates in company leadership development
Responsible for all administrative functions to include, but not limited to
time card management and HR forms
Execution in all administrative issues to include, but not limited to
employment law, hiring, disciplinary action, and terminating
Reward and recognition to staff for personal and company accomplishments
Manage budgets, oversee expenses and identify areas for cost-savings,
continually seek improvement in operations and productivity
Inspire enthusiastic efforts using the BRAVE philosophy, and a high level of
achievement by supporting team members in their efforts to expand their
Knowledge, Maximize Their Skills And Abilities
Ensure required reports and records are accurate and timely
Foster open and honest communication with employees, co-workers, and
upward management
Assist with projects, providing guidance and support to promote strategic
initiatives
Implement changes to established policy and procedures within the branch as
necessary
Adhere to high ethical standards and comply with all regulations/applicable
laws
Must be able and willing to travel to other branch locations within the
perspective region to cover for manager s out of the office
Must be available for on call Saturday rotation as Manager on Duty
Education/Certification
Bachelor s degree in finance, business, accounting or related field or
equivalent experience
NMLS #
Notary and Stamp Certification
Required Knowledge
Understanding of regulatory and legal requirements
Excellent interpersonal, leadership, and supervisory skills
Excellent organizational and prioritizing skills
Results driven and member focused
Experience Required
Three years to five years of similar or related experience, including
preparatory experience.
Skills/Abilities
WORKING CONDITIONS
Standard office conditions
Low to moderate noise
Limited lifting up to 20 lbs.
Responsible for directing and administering the operational efforts of the
branch. Ensures established policies and procedures are followed. Actively
participates in business development events and community involvement to drive
business into the branch. Oversees provision of a full range of services to
customers and prospective customers. Ensures customers are promptly and
professionally served. Trains, coaches, directs, and supervises branch staff.
Essential Functions
Live our mission and corporate philosophy on a daily basis: Build
Relationships and Add Value Everyday B.R.A.V.E.
Build member relationships that deliver value and demonstrate that we care
Foster a positive environment through delivery of exceptional member
experiences and efficient branch operation
Present oneself in a professional manner in all interactions and
communications while displaying the highest level of quality, honesty,
integrity, and confidentiality
Promotes an effective team relationship between the contact center, other
branches, departments and members by providing the highest quality of
professional and courteous service
Responsible for the effective and efficient performance of branch sales
performance and operations
Provide leadership and direction to the team. Act as a positive role model to
staff and support staff in improving performance. Foster an environment
conducive to high morale and teamwork within the department.
Foster a positive environment through delivery of exceptional member
experiences and efficient branch operations
Determine appropriate staffing levels based upon member flow for service and
transactions
Supports other Branch Managers and their teams in their absence in all aspects
of daily operations, sales, employee engagement and performance and member
service
Have a hands-on approach and be committed to the expansion and success of the
business by implementing strategies and tactics that increase productivity and
enable sales targets achievement
Performs outside Business Development and participates in our Community
Outreach programs
Ensure branch personnel are well trained in all phases of their jobs
Complete orientation for new employees entailing branch procedures and
expectations
Track individual sales and operational progress to discuss in coaching
sessions on a regular basis
Conduct performance appraisals for staff
Build employee relationships that provide a challenging and fulfilling
workplace
Bring out the best in branch personnel by providing training, coaching,
development and motivation.
Monitor, provide feedback and correct errors, balancing problems and any
other employee performance issues and issues within the branch to provide
feedback Participates in company leadership development
Responsible for all administrative functions to include, but not limited to
time card management and HR forms
Execution in all administrative issues to include, but not limited to
employment law, hiring, disciplinary action, and terminating
Reward and recognition to staff for personal and company accomplishments
Manage budgets, oversee expenses and identify areas for cost-savings,
continually seek improvement in operations and productivity
Inspire enthusiastic efforts using the BRAVE philosophy, and a high level of
achievement by supporting team members in their efforts to expand their
Knowledge, Maximize Their Skills And Abilities
Ensure required reports and records are accurate and timely
Foster open and honest communication with employees, co-workers, and
upward management
Assist with projects, providing guidance and support to promote strategic
initiatives
Implement changes to established policy and procedures within the branch as
necessary
Adhere to high ethical standards and comply with all regulations/applicable
laws
Must be able and willing to travel to other branch locations within the
perspective region to cover for manager s out of the office
Must be available for on call Saturday rotation as Manager on Duty
Education/Certification
Bachelor s degree in finance, business, accounting or related field or
equivalent experience
NMLS #
Notary and Stamp Certification
Required Knowledge
Understanding of regulatory and legal requirements
Excellent interpersonal, leadership, and supervisory skills
Excellent organizational and prioritizing skills
Results driven and member focused
Experience Required
Three years to five years of similar or related experience, including
preparatory experience.
Skills/Abilities
WORKING CONDITIONS
Standard office conditions
Low to moderate noise
Limited lifting up to 20 lbs.
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