Clerk II -- Economic Support - #1408274

JOB REQUIREMENTS: Under general supervision performs clerical work of a

varied nature, which calls for familiarity with basic agency and unit

procedure and the ability to exercise independent judgment in carrying

out assignments. Performs clerical tasks for all Economic Support

programs including Medicaid, Badgercare Plus, FoodShare, and Child Care

assistance. Essential Duties Greets and assists consumers that come into

the Economic Support area. Determines consumer\'s reason for stopping

into the agency and directs the person appropriately. Provides basic

information on Economic Support programs and services. Notifies

appropriate staff person when an appointment is waiting by either direct

phone contact, email, voice mail message or computer system. Responds to

general inquiries about the process of applying for FoodShare, Medicaid,

Badgercare Plus, Child Care, or any other programs administered through

Brown County Human Services as forms of public assistance: Queries State

computer system(s) and determines if an application is necessary or

other paperwork is needed to reopen an existing case Provides the

appropriate application forms and, when necessary, answer questions or

assist in form completion Directs those applying in person to the client

registration specialist for processing Responds to basic questions

relevant to case status and benefit issuance by researching State

computer system(s). Responds to questions regarding correspondence sent

to customer by Economic Support Unit. Provides appropriate

paperwork/forms to the customer for the purposes of obtaining needed

verification. Explains and assists in the proper completion of the

forms. Explains relevant federal, state and agency policy and procedure.

Performs client registration functions. Enters data into computer system

to register consumer for public assistance programs and schedules

appointments when applicable. Research request before creating a new

case to avoid duplication and ensure accuracy. Determines if case meets

priority service standards, assigns case to Economic Support Specialist,

and/or schedules appointment. Maintains application rotation

spreadsheets. Maintains familiarity with community resources and

partnering agency services. Informs customers, inquiring about

assistance, of relevant programs available as resources. Provides

contact information when requested. Utilizes Customer Assistance for

Re-employment and Economic Support (CARES), and CARES Worker Web

(CWW)computer system to respond to consumer questions. Answers incoming

phone calls on our main Economic Support phone line. Records and

maintains inventory of Foodshare Quest cards. Assists in issuing

temporary Foodshare Quest cards. Completes sorting, date stamping,

coding, scanning and indexing incoming mail. Monitors inventory of

general office supplies and places orders as directed. Manages the

shared email inbox for Support Services. Offers timely responses

following encryption rules. Serves as backup to various duties within

the Support Services Unit. NON-ESSENTIAL DUTIES: Performs other related

functions as assigned. MATERIALS AND EQUIPMENT USED: General office

equipment Computer PHYSICAL DEMANDS: Lifting 30 pounds maximum with

frequent lifting and/or carrying of objects weighing up to 20 pounds.

Intermittent standing, sitting and walking. Using hand(s)/feet for

repetitive single grasping, fine manipulation and pushing and pulling.

Communicating orally in a clear manner. Distinguishing sounds at various

frequencies and volumes. Distinguishing people or objects at varied

distances under a variety of light conditions. This position description

should not be interpreted as all-inclusive. It is intended to identify

the major responsibilities and requirements of this job. The incumbents

may be requested to perform job-related responsibilities and tasks other

than those stated in this description. \*\*\*\*\* OTHER EXPERIENCE AND

QUA IFICATIONS: Knowledge of general office procedures. Knowledge of

correct spelling, and proper grammar. Knowledge of and ability to

utilize a computer and the required software. Skilled in the operation

of a variety of office machines (i.e. copy machine, fax machine,

telephone, and personal computer). Ability to perform varied and

somewhat complex clerical tasks. Ability to establish and maintain

effective working relationships with staff and public. Ability to assume

responsibility and to follow established procedures. Ability to

understand and carry out fairly complex oral and written instructions.

Ability to communicate effectively both orally and in writing. Ability

to perform full data entry function at a rate of 65 net keystrokes per

minute. Ability to work the required hours of the position. \*\*\*\*\*

APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty