Field Support Team Lead - #1409348
OKSI
Date: 5 hours ago
City: Torrance, CA
Contract type: Full time
Job Summary: The Field Support Team Lead manages a deployable team supporting business development, engineering, product development, and field-based customer engagements. This role blends the skills of a Field Service Representative, Test Engineer, and Demo Team Leader into a single, versatile leader ready to operate in fast-paced environments.
Job Duties
Job Duties
- Demo Planning & Coordination: Plan, schedule, and coordinate field tests, live demonstrations, and customer engagements across test, tactical and operational environments CONUS and OCONUS.
- Hands-On Demo Support: Operate and troubleshoot OKSI products and systems, including AI/ML-based technologies, UAS platforms, optical sensors, and field kits during live demos and field activities.
- Team Leadership: Lead and mentor a small, agile team of field support members to ensure readiness, professionalism, and technical excellence in all deployments.
- System Setup & Troubleshooting: Ensure systems are assembled, prepped, tested, and field-ready. Diagnose and resolve system issues on-site or in lab environments.
- Customer-Facing Representation: Act as a technical liaison between end-users and internal engineering teams. Represent OKSI confidently during customer interactions, demos, and technical briefings.
- Process & Documentation: Capture field data, system performance insights, and customer feedback. Maintain demo configurations, deployment checklists, and training documentation.
- Training & Enablement: Provide technical training to customers and internal stakeholders when needed. Contribute to product improvement through feedback and collaboration with engineering.
- Deployment Logistics: Manage logistics for field operations including travel planning, equipment transport, and on-site setup/teardown.
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