A&H Affinity Benefits Adj Trainee - #1409486

Job Description

Crawford’s Accident and Health claims management practice administers a wide variety of specialized programs through its global TPA and medical management provider, Broadspire. From extended warranty to travel accident to credit card benefits, Crawford & Company understands that no two programs are alike. We develop in-house teams and customized processes around each program following a core set of guiding principles to ensure consistent, quality handling.

Join Broadspire and take the first step toward a rewarding career in Accident and Health claims! This is your chance to gain valuable insights and skills in a dynamic field. We're looking for motivated candidates ready to seize this opportunity and shape their future!

• This is a Hybrid Position!
• Candidates preferred from Sunrise, Florida or Atlanta, Georgia!
• Great Bonus Opportunity!
• Excellent Employee Benefits!
• Multiple Employee Discounts!
• Generous Employee Referral Bonus Program!
  
  

Under general supervision, evaluates and settles travel and accident claims of modest to complex exposure (including fatalities) by investigating losses, interpreting coverage, and reporting obtained information in a timely and efficient manner, while maintaining adequate production levels. Claim types handled, included but not limited to: Accidental Death and Dismemberment, Trip Cancellation/Interruption, Collision Damage Waiver, Out of Country Medical Expense, Lost/Delayed Luggage.

Responsibilities

• Examines travel and accident claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Investigates claims by interviewing insureds, claimants and witnesses, obtaining official reports, and by comparing claim information with evidence.
• Sets loss reserves with approval of client and management.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
• Settles claims by determining client's coverages, liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
• Controls claim costs.
• Recommends litigation when appropriate.
• Maintains expected case load.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Creates day to day agenda with assistance of supervisor/manager.
• Maintains professional and technical knowledge through continuing education.
• Maintains acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Conduct.
  
  

Qualifications

• College degree or equivalent combination of education and experience.
• At least 6 months customer service experience
• Must complete Crawford specified adjuster training.
• Strong verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Ability to handle multiple tasks.
• Strong interpersonal skills.
• Highly organized and self-directed.
• Flexible and able to change plans quickly.
• Good problem solver.
• Ability to handle a variety of situations with tact and diplomacy.
• Customer service oriented.
• Thrives in a fast-paced environment.
• Knowledge of the travel insurance industry
• Familiarity with Supplementary Health Insurance Plans
• Depending on case load you may be required to work beyond normal business hours when necessary.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Must be licensed as required by state and local jurisdictions.
• Must pass New York and Hawaii independent adjuster licensing exams within the first 6 months of employment.
  
  
  
  

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion
  
  

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.