Manager, Business Transformation and Process Improvement - #1409850

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.

This role serves as a key liaison between leadership and operational teams, charged with identifying and enhancing processes to drive operational efficiency and elevate service quality. The Manager leverages technology to improve internal user experiences—ensuring that our external customers benefit from seamless interactions—and supports strategic initiatives including M&A integrations. Experience in risk management, internal controls, or audit practices is preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Interface with leaders at all levels to identify new processes or analyze existing ones.
• Recommend improvements to maximize operational efficiency and service quality.
• Conduct assessments, document current and future states (including process mapping), and perform cost/benefit analyses.
• Manage process improvement projects throughout their lifecycle—from planning and execution to post-implementation review.
• Ensure projects are completed on time and within budget.
• Utilize technology to drive desired organizational behavior and enhance the end user (internal customer) experience.
• Help create an environment where streamlined internal processes translate into easier interactions for external customers.
• Provide subject matter expertise across the organization to support M&A integrations and other strategic initiatives.
• Actively engage with stakeholders to foster transparency, alignment, and collaboration.
• Work closely with cross-functional teams, with a dotted line to resources engaged in strategic programs.
  
  

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelor’s degree in Financial Services, Business, or a related field.
• Minimum of 7 years of experience in the Financial Services industry or equivalent combination of education and experience.
• Proven track record in process improvement, change management, and project management.
• Strong analytical, communication, and stakeholder engagement skills.
• Demonstrated ability to work with leaders at various levels and manage complex initiatives.
  
  

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.