Director, Education Impact Consulting - #1410292

Overview

The Director, Education Impact Consulting is responsible for leading out product adoption programs and education consultative practices across the PowerSchool suite of products. This role will oversee a team of Senior Managers, Team Leads and Education Impact Consultants, developing and executing on best-in-class customer engagement, adoption best practices and ensuring customers achieve their desired outcomes and ROI.

Responsibilities

• Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strategic Development: Define and evolve customer engagement models, adoption best practices and cross functional interactions to support the full PowerSchool suite.
• Team Leadership: Manage, coach, and scale a high performing team of Education Impact Consultants who partner directly with customers to drive adoption of their PowerSchool products. Management across multiple levels including Senior Managers, Associate Managers, Supervisors and Individual Contributors. Driving the department towards execution against KPIs
• Cross-Functional Collaboration: Work closely with Product, Marketing, Sales and broader Customer Success/Customer Experience teams to align inter-departmental processes and customer engagement models.
• Maximize Customer Lifetime Value: Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
• Mitigate Renewal Risks: Reduce churn and drive new business growth through greater advocacy and reference ability.
• Operational Excellence: Drive adoption focused processes, tools and templates with the Success Operations team
• Data-Driven Insights: Monitor usage analytics, customer health metrics/ adoption KPI to identify risks, opportunities and areas for improvement
• Thought Leadership: Stay current with industry trends and customer success best practices
• Customer Advocacy: Partner with Customer Marketing and Product teams to surface-adoption success stories, feedback loops and references.
  

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications Include

• 10+ years of experience in Customer Success, Customer Experience or related fields with 4+ years in a leadership position
• Experience leading and scaling teams across multi-product SAAS environments
• Strong understanding of customer success methodologies, change management theory, user adoption best practices and value realization
• Excellent people management, coaching and organizational skills
• Exceptional communication skills, both written and verbal
• Strong empathy for customers and passion for revenue and growth
• Flexible approach, able to operate effectively with uncertainty and change
• K12, Government, Public sector experience required
• Bachelor’s degree required, advanced degree a plus. Gainsight and Salesforce Lightning experience preferred
  
  

Compensation & Benefits

Compensation & Benefits

PowerSchool Offers The Following Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
  
  

A reasonable estimate of the base compensation range for this position is $53,100 - $192,500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].