Customer Support Assistant - #1410952

Job Description

**Job Description**

We are currently seeking a **Customer Support Assistant** to join our growing team in Boston, MA. The successful candidate will be the first point of contact for our customers, responsible for handling inquiries, providing accurate information, and ensuring a high standard of support throughout every interaction. This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service.

**Responsibilities**

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
• Resolve customer complaints and issues efficiently and with a focus on long-term satisfaction
• Provide product and service information to clients and assist in resolving any emerging problems
• Maintain accurate records of customer interactions, transactions, comments, and complaints
• Collaborate with other departments to ensure smooth customer service operations
• Follow communication procedures, guidelines, and policies
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Minimum of 1 year of experience in a customer service or administrative support role
• Strong verbal and written communication skills
• Excellent problem-solving skills and attention to detail
• Proficient in Microsoft Office and basic CRM software
• Ability to multitask and prioritize tasks effectively
  
  

Additional Information

**Benefits**

• Competitive salary ($60,000 – $65,000 per year)
• Opportunities for professional growth and internal promotion
• Skill development and training programs
• Supportive and inclusive team environment
• Full-time, consistent schedule with work-life balance focus