IT Technician - #1410955

Job Details

Description

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As an IT Technician, you’ll play an important role in supporting employees with technical issues and supporting the efficiency and security of the organization from a technical point of view.

About The Role

As an IT Technician, kindness and fairness are key as you use your customer service skills in employee interactions. You’ll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:

• Provide First Level support for caller requests including: troubleshooting, escalation and/or resolution.
• Field calls while delivering excellent customer service
• Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
• Document calls in incident management software for detailed tracking of incident reporting. Route all manually assigned incidents appropriately.
• Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.
• Use remote access tools for troubleshooting and resolution of basic technical issues.
• Maintain IT inventory, purchases, repairs and replacement of IT assets.
• Manage VOIP and Analog telephone systems.
• Manage software licensing and upgrades.
• Troubleshoot and repair computer and desktop operating system problems when needed.
• Work with third party IT vendors to maintain consistent user support whether or not they are in the office.
• Perform preventive maintenance for computer, data communication and/or peripheral equipment.
• Perform equipment repair, build cables, replace boards and components to identify or remedy failures.
• Assist in the diagnosis and resolution of software problems.
  
  

In this position you will not be based at one site, and will travel to all Neighborhood site regularly.

What It’s Like To Work At Neighborhood

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education And Skills To Be An IT Technician

• High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR
• Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.
• CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.
• Knowledge of Electronic Medical Record applications preferred.
• Knowledge of Microsoft Windows and user interfaces.
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
  
  

Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

What We Offer

Compensation: Starting rate $22.25 per hour.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.