IT Support Technician - #1412608

📣 Keep Our Systems Running - Join Ben's Contracting Center as an IT Support Technician!

Job Title: IT Support Technician

Company Name: Bens Contracting Center

Pay Range: $20+ depending on experience

Industry: Retail Lumber & Building Materials (Residential, Commercial)

Location: Marlette, MI

Job Overview

Bens Contracting Center is seeking a proactive and tech-savvy IT Support Technician to join our team. In this vital role, you will ensure that our employees can seamlessly use hardware and software systems to complete their daily tasks. You'll provide front-line support, troubleshoot issues, and keep our IT infrastructure running smoothly. If you have a passion for solving problems and enjoy helping others with technology, this is an excellent opportunity to join a respected, family-owned business with a supportive team atmosphere.

Who We Are

At Bens Contracting Center, we take pride in being a family-owned business with a strong company culture and a collaborative, supportive team. We specialize in supplying high-quality lumber and building materials to both residential and commercial customers throughout the region. Our mission is to provide reliable service, expert knowledge, and the best materials so our customers can build with confidence-and we rely on efficient IT systems to help make that happen!

Key Responsibilities

• Respond to IT support requests from employees in a timely and professional manner.
• Answer employee questions regarding computer systems, software, and hardware.
• Gather and analyze data to diagnose problems with computer systems.
• Adjust configurations, settings, and permissions to resolve computer issues.
• Generate login credentials and set up accounts for new hires.
• Install new software and hardware drivers and update existing systems as needed.
• Keep employees informed of the status of their IT service requests.
• Maintain accurate records of all IT support tickets and update them as necessary.
• Collaborate with other departments to ensure smooth IT operations across the company.
• Proactively suggest improvements to optimize system performance and efficiency.
• Support network connectivity issues including Wi-Fi, LAN and VPN troubleshooting.
• Train end users on software application, policies and best practices.
  
  

Qualifications

• Previous experience in IT support, help desk, or a related role.
• Strong knowledge of computer systems, hardware, and software troubleshooting.
• Familiarity with installing and configuring operating systems and software applications.
• Excellent problem-solving skills with a proactive approach.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple support requests simultaneously.
• Positive, team-oriented attitude with a willingness to learn and grow.
• Ability to work independently.
• Knowledge of cybersecurity best practices.
• Familiarity with VoIP systems.
• Have some website experience and or ability to help research
  
  

Benefits & Perks

• 401(k) with company matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Supportive and collaborative work environment
• Career growth opportunities
  
  

Work Schedule

• Full-time, Monday - Friday
• Daytime hours with consistent weekly scheduling
  
  

Work Location:

• 📍 Marlette, MI - Office-based role at our main location
  
  

Be Part Of Something Bigger

If you're an IT professional looking for a stable and rewarding career where your contributions truly matter, we invite you to join the team at Bens Contracting Center! We're more than just a workplace-we're a community that values integrity, service, and continuous improvement.

Apply Now and help us keep our systems running smoothly!

Equal Opportunity Employer Statement

Bens Contracting Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.