Desktop Support Engineer - #1412918
Tata Consultancy Services
Date: 20 hours ago
City: Carlsbad, CA
Salary:
$70,000
-
$80,000
per year
Contract type: Full time
Must Have Technical/Functional Skills Knowledge of Desktop operating systems, Knowledge of incident management
Experience Required4 Years Or More
Roles & Responsibilities
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Experience Required4 Years Or More
Roles & Responsibilities
- Hands on working experience of L2 End User Computing/Desktop Support.
- knowledge of Windows 7 & Windows 10/11 administration, Active Directory, Group Policies, Office/Microsoft 365.
- L1 Administration of Windows Server 2012 & 2016
- Operating systems installation, maintenance, imaging & security patching
- Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Asset & inventory management
- Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)
- SLA Management, MIM, VIP User Support
- Vendor Management
- Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
- Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
- ITIL Foundation Certified and expertise in ITIL processes.
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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