Business Development Center - Sales Associate - #1413279

FIRST TEAM AUTOMOTIVE GROUP IS BOOMING!!!

Join a Leader in the Automobile Industry and an Award-Winning Company!

First Team Automotive Group has an immediate opening for outgoing and energetic Business Development Center (BDC) Sales Associates! Hurry!

Representatives within our Sales BDC are responsible for generating sales appointments with Customers that contact our centralized facility via the internet and phone. Our trained Sales Representatives deliver a premium Customer Experience by responding to Customer inquiries in a prompt, professional, accurate and courteous manner.

This is a integral position and incorporates the latest technology in Lead Management tools, CRM software and the Internet to manage inquiry flow, update customer files, and closely track Customer interest. The Sales BDC Representative will be trained to understand all products and services offered in order to fulfill the Customers' requests and establish verifiable sales appointments for our family of Dealerships.

Duties and Responsibilities

• Respond to Internet and phone inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all Customer inquiry data into the CRM and other appropriate systems.
• Generate sales appointments.
• Conduct phone and email campaigns in order to drive sales.
• Conduct phone surveys to assess Customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of Customer satisfaction and be honest in all aspects of dealing with Customers.
  
  

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• Professional dress and decorum.