Customer Service Manager - #1415070
Bilinski Sausage Co
Date: 9 hours ago
City: Schenectady, NY
Contract type: Full time
Job Description: Customer Service Manager
Location: Cohoes, NY
Hours: Monday–Friday, 7:30 AM–4:30 PM, with later hours (until ~6:00 PM) during peak order periods
Reports To: Customer Relationship Manager
Employment Type: Full-time
Successful applicants in-person and must live or relocate within 30 miles of our Cohoes, NY location - this is not a remote work position.
Company: Bilinski’s Sausage Mfg Company
About Us
We are a mid-sized, values-driven chicken sausage company committed to quality, innovation, and exceptional service. Our customers range from independent retailers to national chains, and our team takes pride in being responsive, proactive, and customer-first in every interaction.
Position Summary
The Customer Service Manager plays a key role in supporting our wholesale sales operations by entering and managing customer orders the same day they are received, providing outstanding communication and service to wholesale partners, and assisting with sales reporting and analysis. This position requires strong attention to detail, a professional and polished communication style, and the ability to thrive in a fast-paced, collaborative environment.
Key Responsibilities
Location: Cohoes, NY
Hours: Monday–Friday, 7:30 AM–4:30 PM, with later hours (until ~6:00 PM) during peak order periods
Reports To: Customer Relationship Manager
Employment Type: Full-time
Successful applicants in-person and must live or relocate within 30 miles of our Cohoes, NY location - this is not a remote work position.
Company: Bilinski’s Sausage Mfg Company
About Us
We are a mid-sized, values-driven chicken sausage company committed to quality, innovation, and exceptional service. Our customers range from independent retailers to national chains, and our team takes pride in being responsive, proactive, and customer-first in every interaction.
Position Summary
The Customer Service Manager plays a key role in supporting our wholesale sales operations by entering and managing customer orders the same day they are received, providing outstanding communication and service to wholesale partners, and assisting with sales reporting and analysis. This position requires strong attention to detail, a professional and polished communication style, and the ability to thrive in a fast-paced, collaborative environment.
Key Responsibilities
- Enter, review/validate, and process wholesale customer orders using Sage Intacct and Microsoft Excel
- Communicate proactively with customers regarding order status, revisions, shipping details, and product availability
- Track and analyze customer order patterns to identify trends, red flags, or inconsistencies
- Report weekly sales performance metrics and insights to the sales and operations teams
- Provide courteous, knowledgeable responses to consumer inquiries via phone and email
- Assist in developing monthly sales projections based on order history, seasonality, and customer input
- Collaborate with the production, shipping, and sales teams to ensure order accuracy and timely fulfillment
- Maintain and update customer order and shipping requirements
- Support occasional after-hours order processing remotely during peak demand periods
- Bachelor’s degree required
- 3–5 years of experience in customer service, inside sales, or related role (preferably in food, CPG, or wholesale distribution)
- Proficiency in Microsoft Excel; experience with Sage Intacct is a strong plus
- Exceptional written and verbal communication skills, with a polished and professional tone
- Strong organizational skills and attention to detail
- Customer-first attitude with a problem-solving mindset
- Ability to manage multiple priorities and meet deadlines
- Comfortable working in a team environment and independently when needed
- A supportive and collaborative work environment
- Opportunities for professional growth within a growing company
- Competitive compensation and benefits
- The chance to make a daily impact by supporting customers who love our products
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