IT Support Desk Specialist - #1415103

Description: Grow - Transform - Create Leaders

At Nesnah Ventures, we’re looking for someone who loves solving problems just as much as they love helping people. As our IT Support Desk Specialist, you’ll be the go-to resource for first-line support across our growing portfolio of companies. Whether it’s troubleshooting a login issue or guiding a new hire through setup, you’ll play a critical role in keeping users productive, systems humming, and disruptions minimal. This isn’t a sit-in-the-back, silent support job. We’re looking for someone who communicates clearly, collaborates easily, and thrives in an environment where no two days are exactly the same.

Who We Are

Nesnah Ventures is a family-owned private equity firm with a long-term, hold-and-grow philosophy. We actively manage a group of businesses across a variety of industries. Our structure allows for stability and clarity in how we operate. We are intentional about growth, for our people and our companies, and we value professionalism, respect, and follow-through.

The Role - What A Day In The Life Looks Like:

Helpdesk & Support

• Deliver Tier 1 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals)
• Prioritize, document, and track tickets using our internal tracking tool
• Escalate complex issues to Tier 2, and learn from resolution feedback to grow your technical toolkit
• Communicate outages, critical system events, and updates to users clearly and promptly
• Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance
• Maintain and troubleshoot A/V setups in conference rooms and common areas
• Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users
  
  

Mobile Device Management

• Manage tablets and mobile phones issued across the organization
• Administer and support IBM MaaS360, our mobile device management platform
• Maintain vendor portals and troubleshoot mobile device issues
  
  

Documentation & Knowledge Management

• Create and maintain SOPs, troubleshooting guides, and escalation workflows
• Standardize common processes and contribute to the team's internal knowledge base
• Document system configurations, setup guides, and conference room usage protocols
  
  

Required Qualifications - What You Bring To The Table

• A problem-solving mindset with a passion for diagnosing and fixing technical issues
• Strong communication and interpersonal skills - you're approachable, articulate, and confident
• Ability to work independently and collaboratively in a fast-moving support environment
• Familiarity with Windows OS, Office 365, hardware troubleshooting, and general IT tools
• Weekly day travel to local portfolio companies
  
  

Preferred Qualifications - Bonus Skills That Set You Apart

• Hands-on experience with an IT ticketing system
• Exposure to mobile device management
• A/V support or video conferencing technology knowledge
• Understanding of IT asset lifecycle, inventory management, or onboarding processes
  
  

Hours: Monday - Friday with rotating on-call schedule

What We Offer

• Health, Dental, Life, and Vision Insurance
• PTO
• 401(k) w/ match
• Profit Sharing Incentive Bonus
• Fun Committee
• Paid Training/Educational Assistance
• THE PEOPLE!
  
  

Why Nesnah Ventures

This isn’t just password resets and printer problems (though, yes, you’ll handle those too). You’ll gain hands-on exposure to a broad tech stack, serve a wide user base, and grow your knowledge in an environment that values both independence and collaboration. At Nesnah Ventures, we support a growing portfolio of businesses with centralized IT services. You’ll work alongside experienced team members who will support your development and respect your contributions, no ego, no silos, just real teamwork.