NOC Manager, Tier 1 - #1399271

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Position Overview:

As the Tier 1 Manager of NOC Engineering in the Network Operations Center (NOC) at Extenet, you will play a pivotal role in managing day-to-day engineering operations critical to the organization's network infrastructure. Reporting directly to the Director of NOC Engineering, your responsibilities include overseeing the NOC Tier 1 team, optimizing processes and workflows, reporting, and contributing to the overall efficiency and reliability of the network.

About Our Company:

Extenet is the premier privately-held provider of digital infrastructure solutions connecting our customers, partners and communities. We maximize value through our strategic vision, nimble adaptation to changing technologies and creative, customized solutions.... all with a human touch. We believe a powerful digital infrastructure is the backbone of any business. We design, deploy, operate and support the most innovative indoor and outdoor wireless and fiber communications systems for elite brands nationwide including wireless carriers, corporate, sports, entertainment and hospitality venues, enterprises, government municipalities and more.

Responsibilities:

• Team Leadership: Supervise and prioritize workloads, process and workflow, and resource planning to achieve Network Trouble Management standards compliance and reliability metrics (SLA’s, MTTR, Network availability and uptime).
• Process Management: Manage NOC engineering processes, implementing strategies to optimize efficiency and enhance network reliability.
• Cross-functional Collaboration: Collaborate with other internal Extenet teams to address engineering challenges, share insights, and contribute to overall corporate strategies.
• Incident Response Coordination: Coordinate with Tier 2 and engineering teams in incident response activities, ensuring timely resolution of network-related issues.
• Documentation Management: Assist in creating and maintaining comprehensive standardized documentation for engineering processes, procedures, and incident reports.
• Ad Hoc Duties: Undertake additional responsibilities and tasks as needed to support the dynamic needs of the NOC team.
  
  

Qualifications:

• Bachelor's degree in Telecommunications, Network Engineering, or a related field.
• Minimum of 8 years of experience in network engineering roles, with progressive experience in leadership.
• Intermediate knowledge of telecommunications networks, including DAS, small cell, and transport networks.
• Experience with MS Office and strong overall computer skills.
• Experience with ServiceNow ticket system is a plus.
  
  

Skills and Abilities:

• Communication Skills: Effective communication skills to facilitate dialogue between business stakeholders and the NOC team.
• Adaptability: Ability to adapt to changing departmental requirements and priorities.
• Attention to Detail: Attention to detail in ensuring that deliverables meet established standards and requirements.
• Collaboration Skills: Excellent collaboration skills to work effectively with cross-functional internal Extenet teams.
• Documentation Skills: Strong organizational skills for managing comprehensive engineering process documentation.
  
  

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Equal Opportunity Employer:

Extenet is committed to building a diverse organization and is an Equal Opportunity Employer.

How to Apply:

If you are interested in applying for a position at Extenet, please visit extenet.com/careers. The first step is to carefully review the job posting and determine whether you meet the required qualifications and experience. If you believe you are a good fit for the position, the next step is to submit your application with corresponding application materials. Once you have submitted your application, someone from the Extenet Recruiting team will be in contact with you.