Training and Development Manager - #1402118

Job Details

Description

This role is responsible for planning, designing, and implementing training and development programs that strengthen core capabilities across the organization. As part of the Human Resources team, it assesses company-wide learning and development needs to inform strategic training initiatives and identify effective solutions for employees at all levels. Key programs include new hire orientation and onboarding, role-specific and departmental training, as well as leadership and professional development. Training sessions are delivered independently or in collaboration with subject matter experts.

Training And Development

• Design, implement, and evaluate comprehensive training programs for all employees that emphasize trauma-informed care, safety, knowledge sharing, customer service, continuous improvement, professional development, and cultural awareness to foster employee success.
• Collaborate with organizational leadership to conduct an annual training and development needs assessment, identifying gaps and aligning programs with departmental and organizational goals.
• In collaboration with the HR Director, design, implement, and facilitate leadership development programs to strengthen leadership skills across the organization.
• Select and apply effective instructional methods, including one-on-one coaching, group workshops, eLearning, demonstrations, and train-the-trainer models, tailored to varying learning styles and needs.
• Partner with department leaders and training staff to select or develop effective training materials such as manuals, presentations, multimedia content, and other resources.
• Train, coach, and support leaders and subject matter experts involved in delivering training. Build and sustain a robust train-the-trainer model, enhancing internal training capabilities.
• Continuously assess and enhance employee orientation programs—including those for new hires, supervisors, and clinical staff—to ensure alignment with the organization’s mission, vision, and values. Work collaboratively with the HR leadership team on content development.
• Create and implement an annual training communication strategy, including a comprehensive training calendar, intranet updates, newsletter contributions, and other tools to promote awareness of training opportunities and resources.
• Oversee the Learning Management System (LMS) to ensure accurate tracking of employee training records, monitor completion status, and generate reports to support leadership in managing staff training progress.
• Manage the full coordination of training logistics, including scheduling of facilitators (internal and external), participants, venues, materials, catering, and related details.
• Establish regular check-ins with department leaders to evaluate satisfaction with training services and identify opportunities for enhancement.
• Assess training effectiveness and instructor performance, providing actionable feedback and recommendations for continuous improvement.
• Develop and manage the annual training and development budget, ensuring efficient allocation of resources.
  
  

People Management

• Manage performance of the team, conduct monthly meet-ups and provide real-time and consistent coaching for all direct reports.
• Ensure accountability of team, including but not limited to adherence with policies, procedures, guidelines, workflows, etc., addressing attendance, performance, and behavior concerns including corrective action if necessary.
• Consult with Human Resources to support employee relations, performance achievement, training, employee engagement, etc.
• Hold consistent and timely team meetings to communicate organization, site, and/or department information, changes, initiatives, etc.
• Obtain leadership approval and manage all recruitment and hiring for team. Provide oversight and support for recruitment/hiring of openings supervised by direct reports.
• Effectively monitor onboarding of new hires, ensure on-going training and development for all staff.
• Manage time off requests and approve timecards for direct reports or as delegated, and monitor to ensure staff takes required breaks and lunches.
  
  

Work Experience: Minimum of three years (3) years of progressively responsible experience in training and development in a healthcare environment. One (1) year of people management experience required.

Education, certification and licensure: Bachelor’s degree in Healthcare Administration, Nursing, Education, or a related field required. If licensed, unrestricted Oregon RN license required. BLS certification and Oregon driver’s license required.

Skills & Knowledge: Knowledge and skills in training techniques including customer service, de-escalation, trauma informed care, and training within industry. Working knowledge of adult education principles and best practices, instructional design, and curriculum development techniques. Strong understanding of healthcare compliance standards (e.g., HIPAA, OSHA, FTCA). Proficiency with learning management systems (LMS) and e-learning platforms. Demonstrate proficiency in computers & use Microsoft Word, Excel, Outlook, & Internet browsers; also use phones, fax machines & copiers. Demonstrate excellent facilitation skills. Exhibit a high level of confidentiality. Present / facilitate training and development activities for individuals and groups. Work effectively with employees at all levels of the organization, outside agencies, and with the general public.

Who We Are

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.

We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team-based environment.

Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours.