Member Service Representative (Part Time 30 hrs/week M-F) - #1406556

TowneBank


Date: 1 week ago
City: Suffolk, VA
Contract type: Part time
TowneBank Has a Culture That

  • Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
  • Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

As a Member Service Representative, you may look forward to:

  • Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
  • Following the Bank’s security guidelines on a daily basis
  • Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
  • Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
  • Accurately keeping cash drawer in balance on a daily basis
  • Promoting TowneBank and its products and services
  • Providing exquisite service to members in person, on the phone or by email
  • Displaying a professional appearance and behavior
  • Handling other branch duties as assigned
  • Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You are a person that has the following minimum required skills and competencies:

  • One year cash handling and customer service experience with a single employer and/or six months bank teller experience
  • Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus.
  • Flexibility to learn and grow as new systems or processes emerge
  • Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
  • Ability to accurately process monetary transactions in a timely fashion
  • Proven ability to provide excellent member service in person, on the phone, and by email
  • Ability to work as an integral and reliable team player
  • Dependability, punctuality and is able to keep unplanned absences to a minimum

Physically You Can Anticipate To

  • Express or exchange ideas by means of the spoken word via email and verbally.
  • Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not substantially exposed to adverse environmental conditions.

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