IT Support Manager - #1411158
TapTalent.ai
Date: 2 weeks ago
City: Norfolk, VA
Contract type: Full time
We're Hiring: IT Support Manager!
We are looking for a skilled and experienced IT Support Manager to lead our technical support team in providing exceptional service to our clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for technology.
Location: Norfolk, United States
Work Mode: Work From Office
Role: IT Support Manager
REQUIRED INDUSTRY: Gaming, Casino, Hospitality
What You'll Do
Manage the daily operations of the IT support team
Oversee troubleshooting and resolution of technical issues
Develop and implement support processes to improve efficiency
Train and mentor team members on best practices
Monitor system performance and ensure security compliance
Collaborate with other departments to address technical needs
What We’re Looking For
Minimum 5 years of experience in IT support or management
Strong knowledge of networking, hardware, and software systems
Excellent communication and interpersonal skills
Proven ability to lead a team effectively
Ability to work under pressure and manage multiple tasks
Relevant certifications (e.g., CompTIA A+, Network+, etc.) are a plus
Technical Skills
We are looking for a skilled and experienced IT Support Manager to lead our technical support team in providing exceptional service to our clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for technology.
Location: Norfolk, United States
Work Mode: Work From Office
Role: IT Support Manager
REQUIRED INDUSTRY: Gaming, Casino, Hospitality
What You'll Do
Manage the daily operations of the IT support team
Oversee troubleshooting and resolution of technical issues
Develop and implement support processes to improve efficiency
Train and mentor team members on best practices
Monitor system performance and ensure security compliance
Collaborate with other departments to address technical needs
What We’re Looking For
Minimum 5 years of experience in IT support or management
Strong knowledge of networking, hardware, and software systems
Excellent communication and interpersonal skills
Proven ability to lead a team effectively
Ability to work under pressure and manage multiple tasks
Relevant certifications (e.g., CompTIA A+, Network+, etc.) are a plus
Technical Skills
- Advanced understanding of network fundamentals, including LAN/WAN, TCP/IP, and related technologies.
- Minimum four (4) years of hands-on experience with Windows 2000, Windows 7, workstation configurations, and network hardware.
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